Event Systems Specialist

Facilities Management at the University of Virginia (UVA) is seeking an Event Systems Specialist to join the Central Scheduling Support Service Team. This position will play a key role in university-wide analysis of event planning needs, training the university community on event planning guidelines and best practices, as well as providing application support to CollegeNET 25Live users, in collaboration with the Event Management Systems Analyst. This new position in the new Central Event Support Services Team offers an exciting opportunity to influence the future of event planning at the University of Virginia and empower the university community to host successful, safe, and impactful events.

UVA Facilities Management supports the University of Virginia's wide range of research, academic and patient care programs. With 1,200 employees, Facilities Management is responsible for the day-to-day operation, repair and maintenance of UVA's buildings, infrastructure and grounds as well as other University-owned and leased properties. Facilities Management comprises four core areas of expertise: Operations, Construction & Renovation, Health System Physical Plant, and Energy & Utilities. The department prioritizes stewardship, continuous improvement, professional development, and providing a safe, respectful working environment in which all employees can thrive and grow.

The University of Virginia was founded by Thomas Jefferson in 1819 to advance human knowledge, educate leaders and cultivate an informed citizenry, and it consistently ranks among the top public universities. UVA is a highly regarded employer, offering excellent compensation and benefits, including significant opportunity, support for career growth, and work-life balance.

Responsibilities:

• Collaborate in the development and maintenance of central office processes, procedures, and workflows

• Assist EMSA with researching and recommending best practices for event planning within a higher education environment

• Collaborate with stakeholders to elicit their event scheduling requirements and document them per UVA guidelines and practices

• Assist EMSA in proactively monitoring upcoming 25live enhancements and features

• Participate in the implementation of new features and enhancements

• Provide first-line technical support to 25Live users, via phone, email, and chat to address inquiries, troubleshoot, and resolve issues promptly and effectively, escalating as needed

• Assist users with navigating the 25Live platform

• Provide guidance on event planning policies, guidelines, and procedures

• Assist with development of content such as release notes and FAQs for keeping the central office web site content current

• Assist with ensuring central office web site is current with changes in university policies and procedures

• Attend CollegeNET Series 25 training

• Assist in the development and delivery of training materials and resources for event organizers using 25Live

• Assist in the development and delivery of training on university-wide event planning policies, guidelines, and procedures

• Keep event scheduling training materials current with system updates and changes in university policies and procedures

• In addition to the above job responsibilities, other duties may be assigned

Required Qualifications:

• Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline

• At least one year of experience. Relevant experience may be considered in lieu of a degree

• Demonstrated experience in business analysis, technical support, and training, preferably in a higher education and/or event planning environment

• Experience supporting end-users

• Experience with delivering training programs

• Customer-centric approach

• Good communication, interpersonal, and presentation skills

• Good analytical and problem-solving skills

• Ability to work effectively both independently and as part of a team

Preferred Qualifications:

• Bachelor's degree in a related field (Business Administration, Information Systems, Hospitality Management, preferred) or equivalent practical experience

• Minimum 3 years experience, including at least 1 year in Business Analysis

• Experience working in higher education

• Good understanding of event planning processes and best practices

• Experience with 25Live or other event management system

• Experience with change management

• Experience integrating space information with other enterprise information systems is preferred

Preferred Computer Applications:

• CollegeNET Series 25/25Live

Compensation:

The minimum starting salary for the Event Systems Specialist is $65,000; actual starting salary will be commensurate with experience. This is a full-time position with UVA benefits. Employee benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave

• Health plan with options to meet healthcare and financial needs

• Retirement through the Virginia Retirement System

• Tuition and professional development benefits

• Employee wellness program featuring activities to earn up to $500/year

Selected candidates will be required to complete a required background check prior to the first day of employment.

Physical Demands:

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

To Apply:

Apply online at http://jobs.virginia.edu/us/en/job/R0075545/Event-Systems-Specialist.Internal applicants must apply through their UVA Workday profile. Complete the application, and upload the following Required materials:

• Resume

• Cover letter

***Applications that do not contain all of the required documents will not receive full consideration.***

This position will remain open until filled.

Questions regarding the application process should be directed to Marcus Rozier, Academic Recruiter at hjv5vm@virginia.edu.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.