Manager, Network Communications

Join our team and help make a difference with kids through golf!

Manager, Network Communications is responsible for creating and executing strategic communications to inform, inspire and support a network of 150 First Tee Chapters. The role is responsible for managing the year-round role-based email strategy, Chapter Intranet including chat feature, and responding to Chapter cases on a variety of website and communications-related topics. This position is also responsible for supporting year-round Chapter education including Webinars and analyzing data and trends relative to network engagement.

Qualifications

• Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or related field (or equivalent combination of education and experience).
• 5+ years of experience with communication, preferably with internal or network communications and/or in a nonprofit or multi-location organization.
• Proven experience managing email communications and campaigns, including editorial planning, copywriting, editing, formatting, and distribution (MailChimp experience preferred).
• Proficiency with email marketing platforms (e.g., MailChimp) and content management systems for intranets and websites.
• Proven experience working in a fast-paced environment with excellent attention to detail and ability to work independently
• Experience with Salesforce or similar CRM/case management systems.
• Knowledge of digital communication tools, online chat platforms, and collaborative intranet environments.
• Proficiency with Microsoft Office Suite; familiarity with data visualization and analytics tools is a plus.
• Exceptional written and verbal communication skills with the ability to tailor messaging for diverse audiences.
• Skilled at building relationships and collaborating with internal teams, stakeholders, and external partners.
• Strong editorial judgment and the ability to distill complex information into clear, engaging content.
• Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong attention to detail, organizational skills, and the ability to prioritize effectively.
• Ability to interpret engagement metrics and survey data to refine communication strategies.
• Creative problem-solving skills and a proactive approach to improving processes and tools.
• Familiarity with nonprofit or chapter-based organizations is highly desirable.
• Commitment to First Tee's mission and values, with the ability to inspire and connect with a diverse network.

Responsibilities/Duties

• Manages weekly, monthly and quarterly emails to various chapter audiences (boards, leaders, coaches and storytellers) including editorial planning, scheduling, writing, editing, coordinating review, formatting and distribution via email system (currently MailChimp).
• Engages with various business units across First Tee Headquarters to stay informed and ahead of news that needs to be shared with the network, while also connecting regularly with chapters and Chapter Relationships team to ensure that communications are relevant and timely.
• Manages a variety of stakeholder surveys throughout the year, including chapter surveys, Coaches, Parents and others as needed.
• Co-manages relationship with First Tee's website provider, leading the chapter-related integrations, chapter websites and Chapter Intranet, including planning, budgeting, content and site enhancements.
• Responsible for managing Salesforce Case Queue related to communications, marketing and brand-related questions from chapters, either handling and/or ensuring they are re-assigned to the right person and handled in a timely manner.
• Supports broader team with developing content and messaging for publications, social media, newsletters, blogs and others as needed.
• Manages user access of chapter intranet, adhering to standard operating procedures.
• Oversees HQ moderation of new intranet chat, working with team of moderators to inspire chapter collaboration and promote HQ resources
• Manages data analysis for Internal Comms, providing regular insights to teams.
• Supports First Tee University, including but not limited to managing webinar logistics, development of communications-related education and logistical for in-person events (biennial Network Summit, Regional Summits, etc.)
• Supports and/or leads special communications-related projects outside of internal communications.
• Special projects or other duties as assigned.