Order Fulfillment Coordinator

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

POSITION SUMMARY:

The Sales Order Coordinator plays a critical role in ensuring the efficient processing of sales orders, timely billing, and effective communication across departments. This position requires strong analytical skills, attention to detail, and the ability to collaborate with various teams to enhance order fulfillment processes. The ideal candidate will be proactive, organized, and committed to achieving departmental objectives.

PRIMARY RESPONSIBILITIES:

Sales Order Processing:

Processing Parts Orders and Delivery Notes to support,

• External Service Providers (ESP)
• Coordinators
• Cruise Ships accounts
• International accounts
• Ensure that all parts orders are processed and delivered by deadlines.

Billing

• Working cross functionally with finance and procurement to create invoices for lost or missing equipment under both customers and ESPs.
• Provide and collect all necessary paperwork and ensure system updates are completed for timely billing of parts orders.
• Submitting invoices into Cruise Ship online portals

Maintain shared email inbox and respond to emails within service level agreements

Collaboration and Continuous Improvement

• Works collaboratively with internal and external partners (such as inventory coordinators, 3rd Party Warehouses, etc.) to ensure fulfillment of orders.
• Contributes to the continuous improvement of the Order Fulfillment process in collaboration with the Center of Competence (CoC).

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

• High School or G.E.D or technical school required

EXPERIENCE:

• 1-2 years related experience and/or training; or equivalent combination of education and experience

SKILLS:

• Excellent written and verbal communication skills
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Experience in Microsoft office applications (e.g. Word, Excel, Outlook)
• Experience in SAP
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to work independently with minimal supervision

OTHER PERSONAL QUALITIES:

• Strong Customer Service mindset and passion for delighting customers internally and externally
• Demonstrates a strong desire to develop trust and long term relationships
• Proactively seeks continuous process and service improvements
• Strong result-orientation

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition:366746