IT Technician I/II

Location: On-site |Department: Information Technology (Corporate)

At Rockline Industries, we're more than a leading manufacturer and distributor of consumer packaged goods - we're a family-owned company that values people, purpose, and progress. Our associates are the heart of our success, and we're committed to fostering a culture built on our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence.

We're looking for a skilled and motivated IT Technician I/II to join our team in Morristown, TN. If you're passionate about technology, thrive in a hands-on support role, and want to grow in a collaborative environment, this opportunity is for you.

As an IT Technician I/II, you'll be a key player in supporting Rockline's end-user hardware and software systems. You'll take ownership of troubleshooting, training, and maintaining IT infrastructure across our facility.

• Provide advanced support for hardware, software, and peripherals (printers, copiers, phones, scan guns, etc.)
• Administer and monitor LAN/WAN networks, Microsoft 365, Active Directory, and server backups/patching
• Deliver responsive helpdesk support and mentor IT Technician I team members
• Maintain and update documentation for installations and inventory tracking
• Support telecommunications systems, including phones, PA systems, radios, and security cameras
• Stay current with IT industry trends and contribute to continuous improvement
• Participate in an on-call rotation to support 24/7 operations. This is an on-site job, but off-hours assistance may be completed remotely, depending on the required actions.

We're looking for someone who's technically skilled, communicative, and ready to make an impact.

We are hiring for either an IT Tech I or an IT Tech II. Please see the requirements for both positions below.

IT Tech I requirements:

• Associate's degree in Computer Science desired.
  (In lieu of degree, willingness to attain a degree in helpdesk and software support within 6 months - 2 years)
• 1-2 Years' experience in IT related field in a PC support role required
• Strong oral and written communication skills
• Mechanical aptitude and hands-on problem-solving ability
• Flexibility to work nights, weekends, and holidays on a rotational basis. This is an on-site job, but off-hours assistance may be completed remotely, depending on the required actions.

IT Tech II requirements:

• Associate's degree in Computer Science required; Bachelor's degree preferred
  (In lieu of associate's degree, a combination of education and 4+ years of relevant experience)
• Strong oral and written communication skills
• Mechanical aptitude and hands-on problem-solving ability
• Flexibility to work nights, weekends, and holidays on a rotational basis. This is an on-site job, but off-hours assistance may be completed remotely, depending on the required actions.

• Privately Held & Purpose-Driven: We're not just about profits - we're about people and long-term impact.
• Values-Led Culture: Our RRITE values guide everything we do.
• Growth Opportunities: We invest in our associates' development and career paths.
• Inclusive Environment: We celebrate diversity and foster belonging.
• Community Commitment: We care about our associates and the communities we serve.

If you're ready to bring your IT expertise to a company that values your contributions and supports your growth, we'd love to hear from you.

Apply today and become part of the Rockline team!