Dispute Specialist I

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As a Dispute Specialist I at BECU, you'll be the trusted problem-solver who ensures members receive fair, timely, and accurate resolutions for their debit and credit card disputes. Your expertise will help members navigate both fraud (unauthorized) and non-fraud (merchant-related) claims with confidence and clarity.

In this role, you'll protect member accounts, maintain compliance with regulations, and provide an exceptional service experience during moments that matter most. You'll be more than just the person who processes claims-you'll be a key partner in safeguarding member trust, upholding BECU's high service standards, and keeping our operations running smoothly.

WHAT YOU'LL DO:

Member Claim Support

• Receive and Process Disputes: Manage incoming Regulation E and Regulation Z claims for debit and credit cards, ensuring each one is handled accurately and within required timelines.

• Communicate with Care: Provide timely updates to members via phone, email, and mail, and request additional documentation when needed.

Investigation & Compliance

• Conduct Thorough Research: Investigate claims by gathering documentation, reviewing account history, and applying the correct regulatory handling for each case.

• Ensure Compliance: Follow all applicable regulations, card network rules, and internal policies to maintain accuracy and integrity in dispute processing.

Case Management

• Prepare Chargebacks: Complete chargebacks and case documentation in line with Visa, Mastercard, and association standards.

• Document Activity Clearly: Maintain detailed, accurate notes in the dispute management system to track each claim from start to finish.

Team Collaboration & Escalation

• Escalate When Needed: Identify complex or high-risk claims and refer them to a Dispute Specialist II, Lead, or Supervisor for resolution.

• Collaborate for Success: Partner with team members to share knowledge, solve issues efficiently, and improve dispute resolution processes.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

If you're the kind of person who thrives in detail-oriented, member-focused work, here's what you'll love about this role:

• The opportunity to protect members during challenging situations and restore their peace of mind.

• Hands-on experience with debit and credit card dispute handling, including fraud and merchant-related claims.

• A supportive, collaborative team environment that values your input and problem-solving skills.

• Professional development in compliance, regulatory handling, and card network operations.

• The chance to become a trusted resource for both members and colleagues.

• A role that blends critical thinking, empathy, and precision in a meaningful way.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree or equivalent work or educational experience.

• Typically minimum 1 year of experience in operations functions and card dispute processing at a a financial institution required.

• Working knowledge of debit/credit transactions required.

• Written and verbal communication skills required.

• Detail-oriented and organizational skills required.

• Ability to learn regulatory and card network rules required.

• Time management and prioritization skills that are conducive for a remote work environment required.

Desired Qualifications:

• Experience with call centers, financial institutions, or dispute processing tools preferred.

• Familiarity with Visa/Mastercard regulations preferred.

JOIN THE JOURNEY
Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job-it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.