Manager, Payroll

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

• Drive extraordinary customer service through best practice in process, communication, quality of work and efficiency. Equip team members to win customers through operational excellence. Determine, communicate, and maintain service level agreements. Take ownership of process improvement and optimize work flows to deliver exceptional service to customers and partners, and to bring automation and efficiency. Use HR Business Consultants, internal and external network, and other resources to learn of and evaluate industry best practices, and implement when feasible and applicable. Solve business problems through understanding, and creative problem solving.
• Lead a team who process and support Payroll. This team also provides subject matter expertise, tactical support, and consulting to partners on projects and initiatives ranging from small to large. Delegate operational work to team, and hold team members accountable for results using individual and team performance metrics, as well as partner feedback. Set performance goals that connect enterprise goals into clear team objectives and concrete individual goals. Proactively and consistently communicate expectations to staff by conducting one/ones, trainings, leading team meetings or other avenues for communication and team building.
• Provide career development opportunities that address leadership, technical, and process optimization skills across the team. Create stretch assignments that align to business objectives, and assign them to team members according to identified capabilities and potential, or to develop areas of opportunity.
• Manage resources to determine proper staffing levels and hardware/software needs, and adjust, or advocate for new resources, according to business needs. Tactically this includes hiring, onboarding, performance management, compensation review, and bonus planning.
• Monitor and enforce pay compliance according to federal, state and local jurisdictions. Track changes to regulations and ensure processes are updated accordingly, and that systems are updated by using technical support teams.
• Build relationships across the enterprise and collaborate closely with HR Operations, HR Business Partners, Commissions, Compensation, Accounting, Benefits, and other groups to ensure the team is positioned to provide support to the business.
• Operate as an active member of the HR Operations Leadership team, informally providing leadership to team members across the department and formally supporting department goals and initiatives.
• Also responsible for other work as assigned by business management as needed.

• Bachelor's Degree preferred or equivalent job experience
• 4-7 years experience in HR, Payroll, or Operations-related role
• 2-4 years experience coaching, developing, managing direct reports
• Experience supporting large organizations (20,000+)
• Experience with Workday, UKG Pro, Kronos, ADP, Power BI
• Multi-state tax experience preferred
• Demonstrated experience using AI driven tools and technologies such as CoPilot and ChatGPT
• Certified Payroll Professional (CPP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.