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Customer Experience Administrative Assistant

Thompson Tractor Company, Inc.
United States, Alabama, Birmingham
Aug 12, 2025
Description

The CX Admin Assistant Clerk will report directly to the Director of Customer Experience and will be responsible for supporting CX through detailed handling of a variety of administrative duties including greeting customers and guests, issuing purchase orders, performing administrative tasks, producing reports for CX, and other duties as required. Must have outgoing personality, with a desire to help others.



    • Create a welcoming environment for visitors, guests, customers, vendors
    • Self-Starter with ability to work independently
    • Assist walk-in jobseekers with employment opportunities
    • Backup telephones for Call Assistance Team
    • Create purchase orders
    • Create expense reports
    • Generate accounting journals adjustment request
    • Coordinate, order, and setup breakfast, lunch, and snacks daily
    • Build Power Points
    • Build Microsoft Forms
    • Build and maintain Excel spreadsheets
    • Monitor TC security (camera at desk, lock system for front door
    • Support CX training
    • Reserve classrooms, conference rooms and update schedule calendar
    • Handle repairs of vending machines and copier
    • Receive and acknowledge orders from vendors and suppliers
    • Draft letters, emails, and reports for various groups
    • Other duties as assigned

    Qualifications
    Education
    High School or Equivalent (required)
    Experience
    *Prior clerical or administrative experience is desired. Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
    *Bookkeeping or accounting skills a plus. Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies:
    (required)
    Skills
    • Time Management (required)
    • Microsoft Office (required)
    • Computer (required)
    • Organizational (required)
    • Self Motivated (required)
    • Customer Service (required)
    • Verbal Communication (required)
    • Written Communication (required)


    • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

      This employer is required to notify all applicants of their rights pursuant to federal employment laws.
      For further information, please review the Know Your Rights notice from the Department of Labor.
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