REMOTE Manager IT

Requisition ID:896844
Position:Full-Time
Total Rewards:Benefits/Incentive Information

Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

This Manager of IT position, specializing in ERP support, will play a key role in ensuring the continuous availability, performance, & stability of the business applications environment. This individual will coordinate support activities with external vendors for complex issues, identify training opportunities for standard Microsoft Dynamics/Great Plains (GP) usage & contribute to administrative efforts. With a primary focus on Microsoft Dynamics GP, the specialist will support integrations with various systems, including but not limited to Power BI, Office 365 & more, across the organization.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide expert-level support & troubleshooting for Microsoft Dynamics GP applications
• Manage business user expectations & maintain effective communication throughout the support process
• Support acquisitions & system integrations into Dynamics GP, including user onboarding & training
• Apply ERP implementation standards, tools, & documentation methodologies to ensure efficient system usage
• Lead support for the following modules of Dynamics GP: Core Financials (GL, AP, AR), Distribution (Purchase Order, Sales Order, Inventory), HR (Payroll)
• Foster strong user experiences by ensuring high-quality customer service & ongoing support
• Demonstrate proficiency in Microsoft SQL syntax, Dynamics GP table structure, as well as SQL-based troubleshooting, report design & view creation
• Establish & define user provisioning, roles, tasks & permissions strategy
• Ensure the security & data integrity of the system by managing access permissions & performing regular system checks
• Provide day-to-day user support, troubleshooting issues & collaborating with internal & external teams to resolve problems
• Lead support for new projects, system implementations, upgrades, configurations & system testing in production environments
• Develop & deliver user training, as well as assist in the creation of training materials

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent experience in Great Plains Systems Management, with a minimum of three (3) years' experience in a related role
• Experience handling confidential & sensitive information
• 3-5 years of experience supporting or operating Microsoft Dynamics GP, with a preference for experience with the 2018 version or late
• Strong experience with Dynamics GP modules, including Core Financials, Distribution, & HR Payroll
• Ability to coordinate with third-party & vendor support teams in a high-transaction-volume service organization
• Flexibility to respond to urgent issues outside of regular business hours, including evenings & weekends, as necessary
• Clear verbal & written communication skills
• Ability to manage multiple priorities & adapt to changing business needs

PREFERRED QUALIFICATIONS

• Experience with the following tools & platforms is preferred including: Smartsheet, Power BI or other dashboard tools, Office 365, Microsoft Dynamics GP or Business Central
• Strong systems administration & troubleshooting skills
• Technologically curious, with a passion for learning & applying new technologies
• Problem-solving mindset with a focus on customer satisfaction
• Collaborative & team-oriented approach
• High ethical standards & professional integrity
• Enthusiastic about learning & staying updated on new applications & technologies that support both business & IT success

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.