Mobile Communication and Device Administrator

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Mobile Communication and Device Administrator at Epiroc!

The Mobile Communication and Device Administrator - United States is responsible for overseeing the deployment, management, and support of mobile communication systems and devices across the U.S. operations. This role ensures mobile technologies are aligned with business needs, secure, and cost-effective. The administrator collaborates with Third Party Mobile Communication Partner, Epiroc Information Technology (EIT) Mobile Device Management (MDM) team, Sourcing, and end-users to maintain optimal performance and compliance with corporate, country, and entity policies.

PRINCIPAL RESPONSIBILITIES

• Manage the lifecycle of mobile devices including procurement, activation, configuration, and decommissioning.
• Administer and facilitate mobile device management (MDM) platforms to enforce security policies and manage inventory.
• Support end-users with mobile device issues, including troubleshooting hardware, software, and connectivity problems.
• Coordinate with mobile carriers and vendors to manage service plans, billing, and escalations.
• Monitor mobile usage and generate reports to identify cost-saving opportunities and ensure policy compliance.
• Maintain accurate records of mobile assets and user assignments.
• Develop and maintain documentation for mobile device policies, procedures, and user guides.
• Ensure compliance with data security and privacy standards related to mobile communications.
• Collaborate with EIT and security teams to implement mobile security protocols and respond to incidents.
• Stay current with mobile technology trends and recommend improvements to enhance productivity and efficiency.
• Integrate Artificial Intelligence (AI) to enhance mobile communication programs by improving efficiency, personalization, and decision-making.
• Supplier management responsibilities, ensuring cost-effective procurement, high-quality vendor performance, and strategic alignment with mobile technology needs.
• Foster strong supplier relationships and oversee contract compliance to support seamless device and communication operations.

PERSONAL CHARACTERISTICS

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.
• This role requires a blend of strategic insight, technical fluency, and strong interpersonal skills to drive innovation and enhance business communication.
• This role requires not only technical expertise but also strong interpersonal qualities to support users and drive innovation.
• Empathy - Understands user needs and delivers responsive, personalized support.
• Passion - Demonstrates a genuine interest in mobile technology and continuous improvement.
• Enthusiasm - Brings positive energy to team collaboration and promotes adoption of new tools and practices.

EDUCATION & EXPERIENCE

• Associate's or Bachelor's degree in Business Administration, Communication or related field.
• Minimum Years of Experience Necessary:
• 3+ years of experience in mobile device administration.
• Proficiency with mobile operating systems (iOS, Android) and MDM platforms (e.g., Intune, MobileIron, AirWatch).
• Experience with enterprise mobility management (EMM) solutions.
• Familiarity with telecom expense management tools.
• Knowledge of mobile security best practices and compliance standards.
• Project management experience in mobile technology deployments.
• Mobile communications Supplier relationship management

REQUIRED PHYSICAL EFFORT

Duties are generally performed in a professional office environment that involves walking, stairs, extended periods of sitting, frequent use of computer screens, which may result in eye strain or fatigue-and the occasional need to lift up to 15 pounds. Minor distractions from general office noise and other activities may occur.

To promote wellness, ergonomic equipment, and regular breaks are encouraged.

Reasonable accommodations are available to support individuals with disabilities in fulfilling the role's essential functions.

If working on the production floor, the work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Work may also involve climbing up to 4-6 feet using ladders and crawling underneath rigs. May also be required to lift up to 25 lbs.

Personal Protective Equipment (PPE) is required while on the production floor or testing area. PPE includes Hard Hat or Bump Cap, Safety Glasses & Steel Toe Shoes.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.