Partner Success Manager

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
Aug 11, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs. Summary of the Job: FNBO has developed a Point-of-Sale Lending and Buy Now Pay Later solution and is seeking individuals to manage partner relationships. We have a start-up mentality that is fast paced and nimble which is key to our success, and we want people like YOU who share a passion for building and growing a business. The POS Lending team is seeking a Partner Success Manager to effectively support and manage contractor partnerships. In this critical role you will act as a voice of the partner; listening, learning and advocating for the partners and their customers throughout the organization. This is a fast-paced job that is focused on superior customer service, reputation, and growth of our platform and products. Our ideal candidate has a strong customer service background with experience in account management for proven brands. About This Role: Responsibilities & Duties: Acts as the collaboration partner with our POS Lending Home Improvement partners to ensure they are supported, informed, and aligned to the direction of our product team. Partners with internal and external stakeholders to bring value-add solutions and ideas to support the mission of our partners and their financing needs. Communication around product delivery, marketing initiatives, and partnership opportunities and their key initiatives. Have a holistic view of the partner community and a deep understanding of the capabilities and solutions that will satisfy customers. Advise our product teams on the value and opportunities we have with our partners. Manage the partner contract, any SLAs, partner requirements, and renewal or termination process working with Legal and other internal teams. Expand engagement of current partnerships by supporting their needs, expanding relationships, and growing overall satisfaction. Create a strong alliance with other PSMs, Business Development and Account Executive, being an integral part of the deal and ongoing management of key partner relationships Work closely with the Product, Technology and Business teams to ensure partners deliver quality results for the organization and our customers. Ensure partner onboarding goes smoothly and stays on track including vendor management and monitoring. Work with internal team and partners to ensure training is completed prior to launch, and we maintain a log of new and terminated employees for ongoing training purposes. Monitor ongoing partner performance, managing partner coaching and additional training as required. Onsite visits with Partners, as appropriate, to further develop partner relationships. The Ideal Candidate for This Role: Basic Qualifications: Bachelor's Degree, with 3+ years of relevant experience Experience in account management, business development, customer service, or partnerships Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations Strong presentation skills and comfort interacting with all levels of a partners' organization. Outstanding organizational and project management skills, with attention to detail Demonstrated experience with business and financial acumen related to managing key customer relationships in a financial institution Mastery in PowerPoint and Excel Hybrid work arrangement, primarily onsite in home office Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $80,061.00-$132,099.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20250961 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.