Customer Quality Engineer

Job Description:

Join our Team: Customer Quality Engineer

Watertown, SD

Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Customer Quality Engineer to contribute to the Terex team in Watertown, SD.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

What you'll do

• Provide support and administration of customer quality systems (Salesforce)
• Provide strong visibility of customer issues, associated projects, and progress in the form of a dashboard-style format with critical success indicators
• Act as primary point of contact for customer quality relations; includes customer site visits, new bid support, and on-site support for customer visits to manufacturing
• Liaise with sales and commercial team to drive customer needed improvements back into factory setting
• Lead investigations for issue root cause identification as well as corrective and preventive actions
• Link customer warranty data to metric reporting system for manufacturing improvements
• Drive, design and manufacture quality improvements utilizing a data-based decision-making approach, rapid problem resolution, collaboration with engineers and internal customers and relentless continuous process/engineering improvements
• Support customer perspective audit program and improve as needed
• Generate training materials and programs as required, and conduct training sessions to support quality system
• Ensuring all products are manufactured in compliance with product requirements, safety standards and design specifications, including fixture and tooling analysis
• Identify areas of systemic weakness and leads initiatives to implement corrective action
• Supports efforts in conjunction with manufacturing and engineering to develop plans for continual improvement of product and process quality
• Provides support to groups and departments regarding customer quality issues, measurement data, measurement techniques, performance

What you'll bring

• 4-year technical degree
• 2+ years of industrial experience.
• Customer Service experience
• Strong leadership skills
• Excellent verbal and written communication skills, including the ability to teach other team members
• Hands-on manufacturing/engineering experience in a fabrication/assembly shop environment
• Ability to compile and analyze data
• Technical expertise to identify root cause through data analysis
• Ability to evaluate, develop and implement improvements quickly
• Excellent problem-solving skills
• Ability to work independently and within a team
• Ability to coordinate assignments among multiple support groups and provide direction for project team members
• Ability to evaluate product and process change requests to ensure product quality is not compromised
• Ability to work well under compressed time constraints
• Ability to manage multiple tasks/projects at one time
• Understanding of precision measurement instruments
• Skilled with computers, including Microsoft Office programs (Excel, Word, PPT)

Salary: The compensation range for this position is $50,000- $77,000 Annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Why Join Us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.
• We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
• For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.