New

Medical Office Associate - Outpatient Therapy Clinic

University of Illinois Chicago
United States, Illinois, Chicago
Aug 09, 2025
Medical Office Associate - Outpatient Therapy Clinic Medical Office Associate - Outpatient Therapy Clinic Hiring Department: Outpatient Therapy Services Location: Chicago, IL USA Requisition ID: 1036378 FTE: 1 Work Schedule: 37.5 hours / week Shift: Days # of Positions: 2 Workplace Type: On-Site Posting Close Date: August 12, 20225 Salary Range (commensurate with experience): $27.46 - 29.72 / Hourly Wage About the University of Illinois Hospital & Health Sciences System (UI Health) The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. UI Health is seeking two (2) Medical Office Associate's to join our Outpatient Therapy Services Team. This position's primary function is receptionist duties for all staff, patients and visitors to Rehabilitation Services Department. The position includes general reception duties, scheduling, monitoring patient flow, process authorization for treatment with third party payers and general department duties to maintain a clean and safe environment. Duties & Responsibilities Schedules patients using EHR Scheduling System and manages work queues Verifies insurance for eligibility and authorization status Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process. Documents insurance authorization status in EHR and communicates with clinical staff. Has a proactive understanding of changing insurance requirements Educates team around insurance requirements Liaison for inter-department communication around insurance Completes cover sheets and creates paperwork packets for new evaluations Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patient are waiting. Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patients are waiting. Validates patients' parking tickets Takes patient financial liability and Fitness Center membership payments and processes deposits. Manages patient Consent and Release of Information forms; witnesses patient signature; and sends completed forms to HIM Department Performs charge release; identifies issues with charge entry or missing notes; alerts team members to issues and follows through to resolution Answers the telephone for all staff for the PT/OT Department and takes appropriate action (may be taking a message, may be acting to provide the information or assistance needed, scheduling or rescheduling patients). Responds to patient and department inquiries Completes additional clerical tasks such as distributing mail, photocopying, filing, faxing, tubing, and data entry. Completes additional departmental tasks such as straightening up patient care and waiting areas and preparing workspace for the next day. Shares expertise and participates in the development of process improvement initiatives within the department(s). Participates in process improvement initiatives within the organization Assist with orientation of new staff via mentoring Other related duties as assigned. Minimum Qualifications Required: High school diploma or equivalent. Any one or any combination totaling one (1) year (12 months), from the categories below: Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary. Preferred Qualifications : At least 1 year experience in an occupational and phyiscal therapy setting Bilingual Spanish-speaking Experience with Epic EHR Experience with registration, scheduling, verifying insurance eligibility, processing therapy insurance authorization KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Working knowledge of medical terminology Knowledge of computers and data entry Skill in reading, comprehending and following complex instructions Organization skills, including time management and work flow Oral and written communication skills Ability to interact with and assist patients and their families Ability to adapt and work under pressure and amid interruptions Ability to work with people from a variety or cultural economic and educational backgrounds Ability to use a medical dictionary Ability to keep patient information confidential Ability to perform routine keyboarding accurately Ability to establish priorities and function independently Ability to lift 15 pounds of medical records Ability to perform simple calculations (such as adding, subtracting, and totaling) Ability to function as a part of a team To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/16649?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-5b8e66377ce7a84ea99a65ccbb342b2b