New

Claims Support Supervisor

Sentry Insurance
life insurance, parental leave, tuition reimbursement, 401(k)
United States, Wisconsin, Stevens Point
1800 North Point Drive (Show on map)
Aug 09, 2025
As a claim support supervisor, you will lead a team of claims technicians that provide support to claims professionals in the processing of insurance claims. You'll supervise daily operations, drive productivity, provide training and support to team members, troubleshoot system and workflow issues, and ensure compliance with company policies and industry regulations. In this role you will collaborate with claims leadership and other stakeholders as well as external clients and vendors. This position will be seated in Sentry's Stevens Point, WI - Division Street office location. What You'll Do: As a Claims Support Supervisor, you will lead a team that provides support to claims professionals in the processing of insurance claims. you will supervise daily operations, drive productivity, provide training and support team members, troubleshoot system and workflow issues, and ensure compliance with company policies and industry regulations. In addition, you will... Foster a collaborative environment within your team to ensure seamless coordination between different departments or teams involved in delivering customer service. Review and monitor the processing of insurance claims to ensure accuracy, timeliness, and adherence to company standards, policies, and procedures Monitor and provide feedback on the workflow to meet compliance standards. Ensure high standards of work by performing quality audits to drive accuracy and productivity to meet Sentry standards and regulatory requirements, revising workflows as needed. Administer human resource related activities including timely performance and salary reviews and ensure all subordinates adhere to human resource related policies and practices. What it Takes: Bachelor's degree or equivalent experience 3+ years of related work experience Claims, claims support, or related work experience with formal or informal leadership and/or training experience preferred. Ability to obtain and maintain state certification as required Analytical ability to make appropriate decisions Strong interpersonal and communication skills What You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model for those who work in an office. Two days a week working from home, and three days a week working in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. About Sentry: We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Joe Larsen Talent Acquisition Specialist Joe.larsen@sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.