New
Patient Service Specialist
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![]() United States, California, Cupertino | |
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Patient Service Specialist *Location:* Cupertino, CA (On-site)
*Schedule:* Monday-Friday | Start times: 6:00 AM, 7:00 AM, or 8:00 AM PST (must be flexible) *Employment Type:* Full-time, Contract-to-Hire About the Role A growing fertility network is seeking a *Patient Service Specialist *to join its patient services team. This role is ideal for individuals passionate about helping patients navigate complex healthcare and financial processes with empathy and precision. You'll be the first point of contact for patients, guiding them through treatment options, financial packages, and clinic coordination. Key Responsibilities * Welcome and assist callers by understanding their needs and guiding them through treatment and financial options * Communicate service packages, pricing, and employer benefits using Salesforce CRM * Follow up with new leads via web forms and calls, maintaining a strict engagement schedule * Prepare patient contracts, review applications, and coordinate with fertility clinics to support timely treatment * Run loan applications and provide billing, cost, and collection information * Maintain accurate records in CRM and collaborate with clinic, sales, and marketing teams * Provide feedback to improve patient services processes and participate in team meetings and ad-hoc projects Qualifications * Must be available to work on-site in Cupertino between 7:00 AM and 5:00 PM PST * Bachelor's degree preferred or equivalent work experience * Minimum 5 years of professional experience, including 3+ years of patient interaction or call center customer service * 1+ years of experience using Salesforce CRM * Strong verbal and written communication skills (testing required) * Knowledge of HIPAA and fertility treatment terminology is a plus * Ability to multitask, prioritize, and work independently with minimal supervision * Must be adaptable, detail-oriented, and team-focused with a positive attitude * Bilingual (English and Spanish) is a plus Why You'll Love This Role * Be part of a mission-driven organization helping families grow * Opportunity to earn weekly and monthly bonuses after conversion * Upskill in healthcare operations, CRM platforms, and patient engagement strategies * Work in a collaborative, supportive environment with room for growth Ready to make a meaningful impact in patient care? Apply now to join a team that's transforming the fertility journey for families nationwide. *Pay and Benefits* The pay range for this position is $32.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Cupertino,CA. *Application Deadline* This position is anticipated to close on Aug 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. |