New

Application Support

TEKsystems
$30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Plano
Aug 07, 2025
Description Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using the knowledge articles and best practices. Support agents will also respond to requests and assist on the implementation of changes and tasks using guided instructions to perform the tasks. Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best efforts for lower environments. This includes but is not limited to the following: * Troubleshooting stoppages * Repairing bugs * Documenting application performance * Coordinating with technology and/or infrastructure management to resolve issues, create enhancements/fixes to prevent future issues, and track implementation of the fixes * Running business processing via schedulers and runbooks Qualifications: - Bachelor's degree in computer science, computer engineering or related field required. - 5 years working experience required. 7 years preferred. - AWS certified - Basic knowledge of programming languages in order to comprehend reading code and basic functions. - Ability to create business solutions that increase competitive advantage. - Ability to exercise good judgment in selecting methods and techniques for obtaining solutions. - Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines. - Ability to solve technical problems/ processes and understand complex details. - Ability to increase operating efficiency and produce high quality technical solutions. - A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level. - Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions. Skills Servicenow, Monitoring tools, Incident management, Incident response, Ticketing system Additional Skills & Qualifications Skills: Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus * Ability to multitask and handle a high volume fast paced environment * Ability to work independently as well as with a team * Ability to follow strict guidelines * Dependable employee with flexible work hours * Existing knowledge and skills with at least two of the following: - * AWS and EC2 instances * Messaging products like Tibco EMS or MQ * UNIX * Experience working in and with a Knowledge Base * Experience working in an environment with SLAs * Excellent written and verbal communication skills * Excellent organization and communication skills. Pay and Benefits The pay range for this position is $30.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Plano,TX. Application Deadline This position is anticipated to close on Aug 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.