Technical Consulting Engineer

Isovalent is the company founded by the creators of Cilium and eBPF. Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of leading global organizations, including Adobe, AWS, Capital One, Datadog, GitLab, Google, and many more.

As a Technical Consulting Engineer, you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. The main mission of this role is to ensure that our customers can continue running Isovalent networking for Kubernetes, reliably, at scale. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization's view into the health of our various customers. This role takes a proactive approach vs a reactive approach to customer reliability and you will use existing data to help us and our customers be aware of upcoming reliability risks.

• Minimum of 5 years hands-on experience managing and scaling advanced Kubernetes clusters in production environments.
• Minimum of 2 years of hands-on experience configuring and managing Cisco Nexus switches in production environments.
• Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7.

• At least 2 years of direct experience supporting and engaging with enterprise customers in a technical capacity.
• Experience resolving issues with Kubernetes and cloud-native technologies at a large production scale.
• Extensive knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
• Extensive experience with at least one major cloud provider (AWS, Azure, or GCP).
• Strong familiarity with standard methodologies in operating system security and their application in cloud-native technologies.
• Dedication to teamwork through the creation of valuable content for customers and internal team members.
• Emphasis on using automation technologies for efficiency in handling repetitive tasks.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.