Senior TechOps Engineer

Premier, Inc. seeks a Senior TechOps Engineer in Charlotte, NC.

Duties: Utilize knowledge of infrastructure design to work closely with architects in server creation and on-going maintenance tasks. Utilize knowledge of features and upcoming releases to drive technology decisions, performance improvements, data protection, and mentor others. Provide direction on areas / products to investigate; weigh pros/ cons to recommend the go-forward path. Troubleshoot very complex issues using both experience and a proven series of steps. Assists all members of the team with troubleshooting issues. Identify issues ahead of time through monitoring and research to prevent escalations or member impact. Document steps taken and resolution for future use. Determine priorities for automation of server management and software deployment. Work with agile development teams. Utilize bug tracking tools/process. Take ownership of issues, research, and diagnose them. Retain Audit compliance while supporting development teams. Design and develop standards and the solutions to support them. Implement best practice techniques to engineer for performance and mitigate risk. Work with development teams to meet this goal. Actively seek technical debt to reduce; add debt reduction to team's workload. Understand basic Change Management principles, create standard changes when applicable, understand and prevent unauthorized changes. Work with team on possible standard changes for middleware maintenance tasks. Digest the vulnerabilities report, and schedule necessary upgrades and patches to mitigate. Include best practices and standards and provide guidance to Associates and Engineers on adjustments necessary for adherence to those same standards. Track work activities across multiple Associates or Engineers and understand how that work comes together. Clear verbal, visual and written communication. Responsible for communication to stakeholders, senior leadership or other departments on a routine basis. Shift between technical and lay-speak with ease, depending on audience. Expertly handle department-wide presentation or representing Premier in front of customers. Communication evidences a complete understanding of big-picture context. Works with Engineers and Architects to convey a thought and its rationale related to a strategic technical concept and how tactical work connects to that strategy. Influence outside sphere of project teams to include stakeholders or peers on other teams. Collaborate with Engineers and Architects to share ideas and design systems. Requires little oversight. Knows the value Premier provides its customers at a departmental level and how those products are used in a business context. Understands the role of Product Management in the organization and how it interacts with an Agile delivery team. Model use of relative estimation. Accurately estimate their current work, and work that is on the backlog or roadmap that has little-to-no design details. Actively participate in solution design and other discussions with the team and consistently implement the agreed-upon development approach. Drive change within the team. Provide guidance, support, and mentorship to less senior teammates. May delegate to less senior team members; Will drive results of those to whom you are delegating. Develop team task ownership; Take initiative to determine their tasks and may assign tasks to less senior team members. Self-motivated to learn about and stay current with new and emerging technologies and capabilities and bring applicable technologies to team's best practices. Develop skills to drive conflict resolutions with professionalism within the team.

Requires a Bachelor's degree in Computer Science, Information Technology, or a related field plus 4 years of experience in related occupations. Requires 4 years of experience in the following: (1) Infrastructure Design and Maintenance: Windows servers, Azure cloud resources, and Power Platform, including infrastructure design and ongoing maintenance, resource creation, and performance tuning for enterprise environments; (2) Software Development Lifecycle (SDLC): secure software development processes, including continuous integration, deployment, and compliance with enterprise policies. Ability to write and manage Azure DevOps resources, including repositories, pipelines, and releases; (3) Troubleshooting and Issue Resolution: Diagnosing and resolving complex technical issues using systematic troubleshooting methods and proactive research on Windows servers, Dynamics CRM, and Power Platform; (4) Automation of Server and Software Management: Prioritizing and implementing automation for Windows server management, Power Platform environment management, and software deployment to enhance efficiency and reduce manual tasks; (5) Security and Compliance Standards: Ability to design and implement security frameworks, including addressing vulnerability reports, managing patches, and maintaining audit compliance, and work within an enterprise environment by identifying, understanding, supporting, and resolving security issues with a focus on corporate, audit, HIPAA, and SOX compliance requirements; (6) Dynamics / Power Platform: Dynamics CRM and Power Platform and supporting server-side side technologies, with a strong focus on development, testing, troubleshooting, deployment, and maintenance of the same. Telecommuting is permitted.

40 hours/week. Must also have authority to work permanently in the U.S. Applicants who are interested in this position may apply at www.jobpostingtoday.com (Ref. #88539) for consideration.

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier's Privacy Policy.