New 
Surface Category Manger
 Microsoft | |
 United States, Washington, Redmond | |
 Aug 03, 2025 | |
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OverviewAt Microsoft our mission is to empower every person and every organization on the planet to achieve more. In Consumer Sales Organization (CSO) our purpose is to create value with our partners, to market and sell innovative consumer solutions powered by Windows, Office, Surface, and Xbox. We're positioned right at the intersection of customers, hardware partners, and channel partners. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life. As our Surface Category Manger, you'll be part of growing a multi-billion-dollar business, charting new areas of innovation and impacting billions of lives around the world. You also will be a part of a culture centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it's an exciting time to be here in CSO. In Surface, our business goal is clear: Profitably Grow Surface Volume & Share. We accomplish this goal in two ways: Selling TO our retail partners: Use consumer insights, market data, store level analysis, and device sales information to evaluate our business performance and develop seasonal, launch & sustain plans to improve our partners business, win share, sell units, and drive revenue/ GM. Selling THRU our retail partners: Plan and execute thoughtful and impactful promotions and full-funnel-marketing plans, focused on driving purchase intent, conversion & post purchase advocacy & consumer lifetime value for Surface devices & accessories.
Responsibilities In-Cycle Execution & Revenue Delivery Drive fiscal accountability for Surface in the NA region, ensuring targets for billed revenue and gross margin (GM) are met or exceeded. Coordinate with retail partners to optimize portfolio plans and proactive manage across LifeCycle - Launch, Sustain, EOL. Build a localized quarterly channel strategy, toolkit, and promotional calendar based on regional insights, YoY analysis, and partner feedback. Manage and monitor the performance of quarterly sell-through and sell-in of the Surface product portfolio within the NA market. Sell InAlignment Lead Lead accountability to ensure Sell In revenue and gross margin (GM) are met or exceeded. Drive coordination across NA Account Teams to ensure Sell In and Channel Inventory is aligned to Sell Thru/ WOS Targets. Ensure aligned signals across Sales, Channel Ops, Category and Supply Chain that optimizes our Sell In. Develop processes to manage/ monitor Channel Inventory Levels and improve ST Demand Forecasting. Trusted Advisor & Account GrowthDevelop relationships with NA Account Sales, Operations, Finance and Marketing teams, pushing for an inclusive approach in Americas forums. Lead the NA account partnerships with D&H, Ingram and Synnex establishing consistent QBR rhythms to review success and challenges. Manage and monitor portfolio performance to identify ongoing opportunities for optimizing the assortment and Inventory levels. Ensure optimization of our MSFT, Distributor and End Retailer Inventory positions. | |