Service Owner, Academic Technology Support Services

Recruitment Title: Service Owner, Academic Technology Support Services

Please note, we are not offering H-1B or Green Card sponsorship for this position. This position does not offer a STEM OPT training program.

The University of Minnesota is committed to fostering local talent through employment opportunities. This position utilizes a hybrid modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation.

About the Position

As the Service Owner for Academic Technology Support Services (ATSS), you will have a lead role in defining and guiding the future of support for Academic Technology at the University of Minnesota. This position actively leads efforts by a cross-functional team of instructional designers, academic technologists, and media producers to identify and create services to support instructors in the use of academic technology in all course modalities from in-person to fully online. A successful Service Owner identifies and pilots emerging technologies that enhance teaching and learning across the university, and proactively provides the support needed by instructors. This position works closely with colleges and system campuses as well as other central units to provide a vision for what services should be offered at the college or system campus level versus offered centrally for the entire university. The ATSS service owner works with individuals and groups from across the university system which will require an ability to effectively communicate with a broad and diverse audience. Advancing our commitment to diversity and inclusion is a critical part of this role, you'll be responsible for implementing diversity and inclusion strategies into each decision.

About the University of Minnesota
The University of Minnesota is one of the most comprehensive universities in the country and ranks among the most prestigious research universities in the world. The University has scholars, scientists, artists, and teachers of national and international reputation as well as a strong tradition of public engagement. It has the special distinction of being Minnesota's land-, sea-, and space-grant university, dedicated to serving the public good; and its globally engaged flagship research institution, charged with positioning the state at the forefront of emerging knowledge and educating highly skilled workers, professionals, leaders, and global citizens to thrive in a diverse and changing world. The University plays a major role in shaping an economically strong, culturally vibrant, and civic-minded state.

Job Responsibilities:

Service Strategy:

• Actively engage in opportunities to identify and implement emerging trends in academic technology and shifts in teaching practices in higher education in order to create effective faculty development and academic technology support offerings for the university community.
• Engage with the University community to understand gaps in the current support services offered centrally to instructors and seek effective and efficient solutions.
• Establish and maintain roadmaps and priorities for the service offerings that make up the Academic Technology Support Service.
• Document the value and impact of the Academic Technology Support Services on Teaching and Learning for University leadership.
• Collaborate with other Academic Technology Service Owners and Sr. Leaders to develop tailored success strategies and tool implementations.

Service Definition

• Define and develop policies and procedures for Service Delivery to address needs, ensure consistency, and quality improvement measures.
• Partner with key stakeholders to operate and advance academic technology governance for the University of Minnesota enterprise.
• Maintain and develop partnerships with stakeholders to advance improvement opportunities that may require change, retirement and/or investment in the services being offered.
• Ensure there is appropriate documentation of standard operating procedures (SOPs), work instructions, and knowledge base articles.

Service Delivery

• Manage service level agreements (SLAs), participate in academic technology governance, and actively engage in outreach efforts to promote ATSS offerings.
• Provide leadership for initiatives ranging from moderate to high complexity which involve colleges, system campuses and other central units across the university system.
• Seek out promising emerging academic technologies and work with the team to pilot the technologies to determine if they should be adopted at the University.
• Negotiate with vendors on product issues, product purchases, recurring licensing, and/or maintenance fees.
• Collaborate with Academic Technology leadership to align services and priorities across the academic technology function and the University system.
• Ensure equitable access to academic technology support services across the entire University system.
• Provide mentorship and coaching to team members.

*Please document qualifications on resume

Required qualifications:

• BA/BS plus at least six years of experience, or master's degree plus at least four years of experience in academic technology, instructional design, media production, or a related field.
• Demonstrated experience managing change initiatives that involve a large, diverse user base.

Preferred qualifications:

• 2+ years of team leadership or management experience.
• Demonstrated experience participating in or leading governance processes in a complex organizational setting.
• Demonstrated experience leading cross-functional teams in an academic or technology-focused environment.
• Experience driving efficiency of support services in a complex work environment with a diverse client base.
• Experience creating faculty development offerings in a large higher education institution.
• Expertise in developing and implementing a service vision including identifying roadmaps, KPI's, or Service-Level Agreements (SLA's).
• Experience negotiating with vendors for academic technology tools, and building effective relationships across a complex organization and with external partners.

The University of Minnesota system includes five campuses, which together carry out its mission of research and discovery, teaching and learning, and outreach and public service: the University of Minnesota Twin Cities, located in the large metropolitan area of Minneapolis-St. Paul; the University of Minnesota Crookston, located in the northwest corner of the state; the University of Minnesota Duluth, located on the shores of Lake Superior; the University of Minnesota Morris, located on the western edge of the state; and the University of Minnesota Rochester, located in southeastern Minnesota.

Pay Range: $120,000 - $130,000; depending on education/qualifications/experience

Time Appointment Category: 100% Appointment

Position Type: P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

*Please document qualifications on resume

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).