Trainer III - RN/SW

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey's health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

Responsibilities:

• Conducts technical training to develop desired knowledge, skills and behaviors.
• Acts as subject matter expert for technical training coursework, evaluates effectiveness of coursework, on-line reference materials and procedural documentation and make revisions as needed.
• Evaluates participant reaction and experience and adjusts delivery methods while in progress.
• Provides ongoing coaching and support to training staff for technical training issues.
• Conducts audience analysis to assess prerequisite skills, learner characteristics, learning styles, delivery preferences and ability to apply new skills after training.
• Assists with development and customization of training materials, on-line reference materials and procedural documentation.
• Assists with coordination of course pilots and makes recommendations for revisions to design and course materials.
• Manages administrative responsibilities.
• Evaluates overall program effectiveness.
• Communicates training results to appropriate level of employees.
• Conducts business and learner needs analysis.
• Assists Lead Classroom Instructor with in the development of trainers and through orientation, mentoring/coaching, classroom observations/feedback, informal training sessions and cross-training plans.
• Provides input and feedback to the Lead Classroom Instructor to assist with performance appraisals and development plans for training staff.
• Traveling domestic and internationally, as required for training sessions.
• Mentors lower level training staffs.
• Participates in special projects and service quality initiatives and ongoing user/technical related workgroups and meetings.

Compliance Statement:

• Demonstrates knowledge and understanding of the laws, regulations and policies that pertain to the organizational unit's business and conforms with these laws, regulations and policies in carrying out the accountabilities of the job.

Education/Experience:

• Requires a Licensed RN or BSN or a Masters' degree in a behavioral health related field.
• Requires a minimum of three (3) year teaching experience in an education or business environment or two (2) year as an apprentice classroom instructor.
• Prefers a minimum of one (1) year experience in health industry operations.

Knowledge:

• Requires knowledge of training practices, training methodologies, analysis, design and development.
• Requires knowledge of medical terminology.
• Prefers knowledge of health insurance industry.

Skills and Abilities:

• Requires strong communication and presentation skills.
• Requires strong PC skills and utilization of related software.
• Requires good interpersonal skills and the ability to interface with all levels.

Special Licenses and Certifications:

• Valid RN License required or active Unrestricted NJ LCSW, LMFT, LPC, or RN License required
• Valid Driver's license.
• Passport or required travel documentation for international travel.

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Salary Range:

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Disclaimer:
This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.