Loan Service Associate

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Summary:

We are seeking a detail-oriented and customer-focused Loan Service Associate to join our team. In this role, you will be responsible for servicing all residential loans in our portfolio, ensuring accuracy, compliance, and exceptional customer service. You'll handle daily inquiries, process payments, manage escrow disbursements, and collaborate with internal teams and third-party vendors to maintain loan integrity. This is a hybrid role based in Holyoke, MA.

Essential Duties and Responsibilities:

• Respond to customer inquiries regarding existing residential loans.
• Maintain and service loans based on customer needs and bank policies.
• Process loan payments and general ledger transactions.
• Verify borrower and loan data in the bank's core system.
• Manage escrow disbursements, including insurance payments and adjustments.
• Upload closed loans to mortgage systems and storage databases.
• Review closing documents for accuracy and completeness.
• Coordinate with third-party vendors to ensure proper loan coverage.
• Scan and archive completed work.
• Ensure compliance with federal, state, and bank regulations.
• Other duties as required.

Education and Experience:

• High School diploma or GED required
• 1-3 months of related experience preferred

Computer Skills:

Skills Required:

• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Work Environment and Physical Demands:

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.