Support Center Analyst

Johns Hopkins Medicine
tuition reimbursement
United States, Maryland, Baltimore
Jul 24, 2025
Apply Refer a Friend Back Share This Page Share on Facebook Share on Twitter Share on LinkedIn Share via Email Job Details Requisition #: 656151 Location: Johns Hopkins Hospital, Baltimore, MD 21287 Category: Information Technology Schedule: Rotating Shift Employment Type: Full Time The Johns Hopkins Hospital has been at the forefront of discovery, innovation, and medical advances for over 125 years. Our reputation for excellence has earned us a spot onU.S. News & World Report'sBest Hospitals list for over two decades. We believe that the commitment from our entire professional staff is one of the primary reasons we can continually set the standard of excellence in patient care, both in our community and around the world. Renowned for our specialty services and innovative clinical advances, we strive to make The Johns Hopkins Hospital an exceptional place to work, learn and advance your career. One organization. Countless opportunities. The Johns Hopkins Radiology Support Center is the first response to users during critical use of clinical applications such as OR procedures that require imaging or Interventional radiology procedures. We are currently searching for a Support Center Analyst to join our elite team. Our team supports 1500+ employees on a dirvers selection of workstations and software products. As a Support Center Analyst you will: Isolate, identify, and follow through on problems Log all calls and escalate issues appropriately Install and configure both PC and MAC operating systems Install, upgrade and configure network printers Act as a resource to users What is Expected of You? Ability to work as a team as well as individually Good understanding of networking - IP Subnets, VPN Extensive knowledge of MS Office, Adobe Acrobat Pro and proficient at using email and shared calendaring Must be willing to travel between sites and to Radiologists residence Must be willing to work weekends What Awaits You? Career growth and development Diverse and collaborative working environment Generous PTO plan Comprehensive benefits package Employee and dependent tuition reimbursement Minimum Qualifications: High school diploma Bachelor's or Associates degree in related field preferred Three (3) years experience Experience must be in one or more of the following areas: technical support, production support, systems ore applications analysis, applications programming, LAN or WAN technology Shift: Full Time (40 hours) 8:00am-4:30pm This will be a hybrid position. Important Notices: *Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols.Effective 6/1/23, employees at Johns Hopkins All Children's Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities. *Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum $22.04/hour - Maximum $38.58/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Apply