Bilingual Helpdesk Support Technician

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Miami
Jul 24, 2025
**Must be proficient Portuguese and English* * Respond to customer issues via phone, email, chat, and within ticketing system. * Maintain communication and status of trouble tickets submitted by clients from initial communications to continued follow-ups. * Ability to communicate technical data * Provide documentation based on customer interaction within ticketing system. * Contribute to a growing knowledge base. * Deploy, Troubleshoot, repair, maintain, install, and manage desktop, laptop, and mobile computing devices. * Troubleshoot, test, and modify computer software. * Basic troubleshooting of local and wide-area networks, phone system, and servers. * Escalate issues that are of higher difficulty to the next tier of support. * Support IT projects that require interaction with customers as needed. Education * Associates degree or the recognized equivalent in education and experience. Bachelor's degree preferred. Technical Experience (1+ year of the following) * Strong understanding of Windows desktop operating systems. * Familiarity with Active Directory, Azure Active Directory, Microsoft Server operating systems, all supported Microsoft Office versions, Exchange Servers, and Exchange Online. * Familiarity with M365 * Familiarity with Apple desktop operating systems. * Experience with managing Android and IOS devices, specifically with setting up and maintaining email access. * Strong customer service skills and experience delivering excellent customer experiences. * Must be analytical, organized, and detail oriented with good verbal and written communications skills * Must have a high level of problem-solving skills * A positive, team-oriented attitude is necessary to deal with a large variety of personalities Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Miami,FL. Application Deadline This position is anticipated to close on Jul 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.