Customer Service Rep I

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What does our Accounts Receivable Customer Payments Analyst do?

The purpose of the Accounts Receivable (AR) Customer Payments Analyst is to assist the Cash Manager and Assistant Managers in day-to-day projects as well as work on updating processes and procedures in the Cash Department. Accuracy and attention to detail is a priority in this position in order to keep customer accounts up to date.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Assist Cash Manager and Assistant Cash Managers with daily requests
• Process Customer Check Refunds
• Document New Processes and Procedures
• Oversee Lockbox and Assist with Training
• Bad Debt Recovery - post/document recovery payments and establish process
• Work with mailroom to automate deliveries using handheld scanning device
• Assist with Internal Audit Requests for Proof of Payments
• Research Uncashed Check Requests
• Requirements - knowledge of Pestpac, Navision, iRIS, Microsoft office including Excel
• Ability to work on multiple systems at once
• Able to multitask in a fast-paced team environment
• Have knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil North America
• Be punctual for scheduled arrival, departure, and break times
• Be able to work the required days and hours for the position, which is integral to the success of the role, and due to business needs, especially during month-end

What do you need?

• High school diploma or equivalent (GED) Required
• Bachelor's Degree in Finance or related area of study is preferred
• 3 - 5 years Cash posting and Banking experience preferred
• Strong analytical skills and attention to detail.
• Able to multitask in a fast-paced environment.
• Must pass pre-employment background screen

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.