Senior Manager, Hacker Success Program

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

HackerOne Values

HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

HackerOne is seeking a strategic, data-driven, and customer-focused leader to join our global Community Team as Senior Manager, Hacker Success Program. In this leadership role, you will own the vision, strategy, and execution of our Hacker Success functions - driving meaningful engagement with our ethical hacker community; monitoring their success, support and advocacy both on and off-platform.

You'll lead a team responsible for our top-tier hackers' success, performance, and experience across the platform. Beyond operational excellence, you'll elevate the function by aligning with executive stakeholders, guiding platform-wide data insights, owning Quarterly Business Reviews, and nurturing relationships with our Customers. This role will work cross-functionally to ensure that the HackerOne community and our customers' programs are positioned for long-term success and achieve sustained, unmatched engagement. This role will work closely with HackerOne's management team to build our community development plan that serves all hackers at various skill levels.

You will represent the voice of the hacker community both internally and externally-presenting to HackerOne's executive staff, advocating for hacker needs with product and revenue teams, and serving as a public-facing representative at speaking engagements, live hacking events or other hacker-facing projects.

At HackerOne, we embrace a Flexible Work approach, enabling our team members to work remotely while maintaining productivity and collaboration. We are seeking candidates located in Seattle, WA; San Francisco Bay Area; Austin, TX; Washington, DC; and London, UK, and the surrounding metropolitan areas, to facilitate occasional in-person interactions as needed. While the position is primarily remote, there will be periodic in-person requirements to support team collaboration and foster stronger connections. This approach ensures flexibility while providing opportunities to build meaningful in-person relationships that strengthen our team and company culture.

Mission of the Community Team at HackerOne

The Community Team's mission is to ensure that HackerOne is the #1 source of education, support, and financial opportunity for our global hacker community.

Your Impact at HackerOne

This role is integral in achieving HackerOne's Community growth, retention, support and education strategies. Championing our hackers is the heart and soul of our Community Team, and this role will be critical to the success and empowerment of our global hacker community.

As Senior Manager, Hacker Success Program, you will:

• Drive Strategy: Set the vision and roadmap for the Hacker Success function, aligning with company goals and community growth. Strategic partner for development of holistic community strategy

• Lead the Team: Manage and mentor a global team of Hacker Success Managers to deliver consistent, high-impact community experiences

• Support the Researcher Community: Oversee the dedicated support, journey mapping, and growth development of a dedicated set of researchers within the HackerOne community

• Oversee our Hacker Advisory Board: Manage our advisory board, comprised of diverse researchers, to understand and leverage key insights to drive product and program investments as a key path to success

• Partner Cross-functionally: Maintain and leverage key relationships with product operations, customer success teams, support and mediation leadership

• Drive Customer Alignment: Serve as the primary point of contact for customer escalations, building and strengthening relationships

• Leverage Data: Use insights and performance metrics to guide strategy, improve hacker engagement, and influence product direction

• Be a Trusted Voice: Advocate for hackers internally and externally - presenting at industry events, representing the community to e-staff, and collaborating cross-functionally to ensure success.

• Ability and expertise to expertly lead and scale a team

• Experience defining departmental strategy and metric-driven delivery models that achieve measurable impact

• 8+ years of customer service or community experience, ideally within the security industry

• Self-directed, action-oriented individual with an aptitude and desire to work in fast-paced environment

• Data-Driven- Strong at using data to guide decisions, track impact, and grow both the earner and learner cohorts meaningfully.

• AI Mindset- Leverage AI tools for focused decision-making and project execution. Maintain a forward-thinking approach by continuously adopting emerging AI solutions into daily workflows to stay ahead in a rapidly evolving landscape.

• Strategic Roadmapper- Able to build clear, scalable plans for hacker growth across all experience levels. Ability to analyze and solve complex problems, balance competing priorities and deliver clear, focused solutions

• Hacker Advocate- Deeply understands and prioritizes the needs of our hacker community. Acts as their voice internally.

• Cross-Functional Partner- Works well across teams to align efforts and drive hacker-first initiatives.

• Creative Program Builder- Brings new ideas to engage hackers through content, incentives, and recognition.

• Supportive Team Leader- Invests in our team's growth, creates space for ownership, paths for internal growth, leads with empathy

Compensation Bands:
Tier Guide

• UK Tier 86K - 108K * Offers Equity

• US Tier A $148K - $185K * Offers Equity

• US Tier B $133K - $166K * Offers Equity

• US Tier C $125K - $157K * Offers Equity

#LI-Remote

#LI-KM1

• Health (medical, vision, dental), life, and disability insurance*

• Equity stock options

• Retirement plans

• Paid public holidays and unlimited PTO

• Paid maternity and parental leave

• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)

• Employee Assistance Program

• Flexible Work Stipend

*Eligibility may differ by country

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Visa/work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

Compensation Range: 86K - 108K