E&S Underwriting QA Analyst - Hybrid

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Maintains quality assurance programs, policies, processes, procedures and controls ensuring that performance and quality of services conform to establish standards and agency guidelines. Coordinates the UW Self review process. Accountable for targeted reviews such as One & Done, agent specific, coverage related, and policy construct along with the aggregation and analysis of their results. Acts as subject matter expert in areas including but not limited to E&S Underwriting appetite & policy construction, pricing, regulatory issues, workflows and automated systems. Completes other quality assurance reviews of accounts as needed/requested. Ensures compliance with departmental policies & procedures, guidelines, rules, authority levels and regulatory requirements. All job duties and responsibilities must be carried out in compliance with applicable process requirements.

• Responsible for coordinating E&S cross-regional underwriting quality assurance self-review and targeted audit review. Responsible for ensuring that process aligns with corporate strategies. Documents issues/trends and works to develop action items to resolve them; reports progress on implemented problem resolution to management.
• Coordinates and manages the QA Self- Review process. Instrumental in pulling policy lists and selecting policies for review based off of directive from the E&S QA Manager. Manages the Quality Assurance Reviews SharePoint site through the use of the Universal QA Form Generator and Universal Summary Spreadsheet. Ensures that the quarterly QA Self Review process is completed in accordance with corporate standards. Contributes to the completion of self-reviews as needed.
• Completes targeted reviews in accordance with process requirements in conjunction with developed goals. Identifies and implements improvements by continually reviewing processes and aligning with changing business needs.
• Assists the E&S QA Manager with self-review summaries and reports; aggregating the data to an enterprise view.
• Transforms complex data into creative graphs, tables, charts and other graphics in order to present and/or share the data in a comprehensive and concise manner.
• Generates solutions for needs-improvement within the underwriting community * partners with Contract Binding, Brokerage, Garage, Legal, Compliance, Product Development, Information Technology, Business Services Unit (BSU) and Training functions as necessary.
• Assists with corporate and internal audits by being a resource to those stakeholders. Ensures adequate controls for corrective action plans derived from these reviews.
• Participates in the execution of external General Agent audits by identifying agents to audit, organizing policies pull lists for review that exhibit a cross section of the agent's book of business and preparing selected policies in The Quality Assurance Review SharePoint site. Acts as a liaison to general agent hosts ensuring agent's offices are prepared for the auditors.

Knowledge and Requirements

• Strong project management & organizational skills. Multi-line underwriting technical skills.
• Understanding of state and regulatory requirements in the insurance industry.
• Excellent verbal and written communication skills, including collaboration, ability to influence and presentation abilities.
• Strong proficiency with all Microsoft Office applications, with an emphasis on Excel.

Education and Experience

• College degree in risk management, business, finance or a related field preferred
• 7+ years of E&S commercial lines underwriting experience

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.