Solution Consultant- myAvatar (Billing and Finance)

At Netsmart, improving care delivery isn't just our aspiration, it's our passion!

For more than 50 years, we've been a healthcare software company developing technology and providing services in the post-acute and human services markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Solution Consultant:

As a Solution Consultant at Netsmart, you will play a pivotal role in showcasing the value of our solutions and the impact they make for the clients our prospects serve. Your day-to-day activities will include kick-off calls to prepare for upcoming demos, collaborating with team members, and conducting discovery calls with prospects to understand their pain points and tailor personalized demo experiences. You will engage in various demo sessions, ranging from quick 30-minute presentations to more extensive ones. Your ability to tell a compelling story, present phenomenally, and pivot seamlessly will be crucial in demonstrating the "wow" factor and simplicity of our solutions.

Your deep understanding of the Human Services landscape and expertise in myAvatar will be essential as you demonstrate and support solutions across our behavioral health and care coordination spaces. This includes electronic health records (EHR), ancillary solutions, patient portals, telehealth, and other integrated care tools. Your strong background in healthcare finance and billing, paired with clinical system knowledge, allows you to bridge operational and clinical needs with confidence.

Regular collaboration with product management ensures you stay informed on impactful updates, enabling you to deliver insightful, client-focused demonstrations and support. Your role will unify clinical and financial workflows, create seamless user experiences, and serve as a key contributor in driving both new and existing business forward.

Responsibilities

• Provide technical and product support for sales teams including solution presentations, proposal responses and follow up for current and prospective clients
• Present scripted and unscripted solution presentations to large and small groups; demonstrating knowledge of solution's features and functionalities and effective facilitation of discussion and questions
• Develop and apply knowledge of industry intelligence and trends relevant to specific audiences
• Coach others to clearly articulate and promote Netsmart's competitive advantages during solution demonstrations
• Promote Netsmart solutions at industry events, trade shows, client meetings and Netsmart's annual health conference meeting
• Review responses as a part of bid submissions or requests for proposals (RFPs); contribute clinical, financial and local workflow expertise as applicable, and share key RFP feedback with solution presenters
• Maintain appropriate knowledge base for industries served to facilitate ongoing product development and product offerings to market

Qualifications
Required

• Bachelor's degree or equivalent relevant work experience
• At least 3 years of software pre-sales experience demonstrating solution feature and functionality in the sales process OR
• At least 2 years of experience working in a Human Services or post-acute setting with knowledge of associated clinical and revenue cycle workflows OR
• At least 2 years of work experience with information systems, preferably in a clinical or financial healthcare setting

Preferred

• Work within SalesForce
• Strong preference for candidates with direct experience in financial and billing operations within a behavioral health organization that serves a significant Medicaid, self-pay, and private insurance population.

Expectations

• Up to 75% travel

Please note that travel can be up to 75%, and is not on a fixed schedule. Travel could occur in concentrated periods (e.g., several trips close together) followed by breaks. travel is typically no more than 2 nights at a time, though it may happen during back-to-back weeks.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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