Manager, Quality Resource Services

Job Title: Manager

Location: Williamson Street

Department Name: Quality Resource Services

Req #: 0000206693

Status: Salaried

Shift: Day

Pay Range: $94,000.00 - $120,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Manager utilizes principles of continuous quality improvement in all work situations to assess, measure and improve organizational and department functions.

Qualifications:

Required:

• Bachelor's Degree/Matriculation required in health care related field
• 3 years' experience in quality or 5 years' experience in a leadership role with responsibilities for quality, accreditation and regulatory compliance
• Experience of leading teams through process improvement and change initiatives
• In-depth knowledge of evidence-based practice, performance improvement and patient safety concepts
• Ability to motivate and sustain interest in improving patient safety and clinical quality
• In-depth knowledge of nursing operations, professional practice models and standards, and regulatory standards
• Significant experience in educational program development, including curriculum and competency development
• Effective verbal and written communication presentation skills
• Effective organizational, problem-solving and time management skills
• Strong leadership skills
• Adept with electronic medical records and review
• Proven track record of working with all levels of staff
• Project management experience
• Ability to manage several projects and processes simultaneously and meet deadlines
• Proficient in PowerPoint, Word, internet literature searches, use of audiovisual equipment and development of multimedia educational program development

Essential Functions:

• Assist in the communication and coordination of clinical services initiatives
• Assist in EMR chart reviews with medical assistants to identify potential errors in charting
• Collaborates with other departments to create and maintain safe and efficient practice workflows
• Creates teaching materials to support organizational needs
• Plays a critical role in on-board training of new clinical staff
• Will perform clinical skills competencies for all clinical staff
• Maintain electronic medical record EMR proficiency
• Conduct Occupation Safety and Health Administration OSHA training for staff
• Coordinates patient safety activities across the organization as assigned, including but not limited to, quality, compliance, and performance audits, surveillance activities, prospective risk assessments and analyses and intensive analyses
• Conducts RCAs to investigate occurrences, identifying proximate causes, developing root causes and drafting corrective action plans for discussion with key stakeholders
• Serves as a change agent, develops, coaches and facilitates complex process optimization projects as assigned, in order to achieve measurable progress to achieve strategic priorities
• Provides thought leadership and recommendations for improving workflows, team structures and system configurations
• Rounds with staff and leaders in continual pursuit of patient safety improvement opportunities
• Establishes and maintains the objectives and strategy for quality and patient safety professionals and team members in order to effectively contribute to executing the overarching CSH strategic plan
• Participates in reporting and communication of quality improvement and patient safety initiatives, quality and patient safety awareness and safety culture survey administration
• Coordinates tracking and reporting of clinical outcomes of assigned clinical indicators and quality improvement initiatives e,g, National Database for Nursing Quality Indicators and other registries and databases
• Facilitates communications between nursing staff, leadership, and shared governance councils to explore solutions and select the best alternatives for evidence-based clinical practices
• Serves as a member of the Nursing Executive Committee providing stratine of existing and new processes and recommends solutions and improvements as they affect accreditation and/or regulatory requirements
• Serves as a resource for leaders and staff on patient safety and quality improvement activities, education and use of patient safety and high reliability tools
• Directs the implementation of programs by evaluating the quality of services provided through gap analyses, process improvement activities, event reporting, patient safety standards, etc., review of reports e,g
• Press Ganey, Joint Commission surveys, Sentinel Event reports, satisfaction surveys, etc., and risk assessments
• Fosters the use of systematic evaluative research data with regard to process and performance improvement to facilitate the implementation of evidence-based practice across the organization
• Identifies and assists staff across the organization in finding opportunities to improve patient care workflow, work processes and quality, and then works collaboratively to implement and monitor improvements
• Participates and coordinates in High Reliability activities as directed, including, but not limited to overseeing the Safety Coach program and mentoring Safety Coaches in their role, the development and implementation of unit-based safety huddles, error prevention tool refresh, among others
• Oversees the planning and implementation of internal quality fairs and submission of abstracts to external quality and safety conferences
• Demonstrates effective leadership skills including systems thinking, critical thinking, problem-solving, goal-setting, decision-making, delegation, strategic planning, project management, coaching and mentoring
• Evaluates own practice in relation to professional practice standards, relevant statutes and regulations, maintaining continuing professional nursing competence and teaching and learning effectiveness

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-classwork experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.