New 
Visitor's Center Manager (PDF)
 Town of Lexington | |
 United States, Massachusetts, Lexington | |
| 1625 Massachusetts Avenue (Show on map) | |
 Jul 21, 2025 | |
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EMPLOYMENT OPPORTUNITY
Town of Lexington We are currently accepting applications for the full-time position of: Visitors Center Manager Land Use, Health and Development Anticipated Hiring Range: $71,518-$80,833 annually Excellent benefits The REQUIRED Town of Lexington application form and cover letter must be received in the Town's Human Resource Department. This position is open until filled. GENERAL SUMMARY: Under the general supervision of the Economic Development Director, the Visitors Center Manager oversees visitor-oriented programs and services located in the Visitors Center building, including the gift store operation, Liberty Ride Trolley Tour TM, Battle Green walking tour program, and year-round private guided tours. The Visitors Center Manager performs professional duties in managing, training, supervising, staffing, delegating tasks, and scheduling staff for the programs, creates positive and collaborative team, oversees administrative tasks and services in the Visitors Center, which serves as the gateway to Lexington, MA. The Visitors Center Manager is responsible for creating a concierge team that is welcoming and provides the best first experience of Lexington to a visitor. ESSENTIAL JOB FUNCTIONS: * Oversee daily operations of the Visitors Center and its programs and services including hiring, training, and ensuring a friendly and consistent high-level of customer service. * Responsible for the retail management of a gift store operation, including seasonal displays, marketing, purchasing, and inventory management. * Manages and delegates as needed the ordering, tracking and pricing of retail inventory as well as researches and develops new merchandise and vendor opportunities. * Responsible for the maintaining an updated Visitors Center website and launching related social media to increase the Center's online presence. * Maintains business relationships with various vendors and acts as the first point of contact for issues with vendors. * Collaborate with and trains Assistant Visitors Center Manager to ensure there is an on-call or on- site manager during hours of operation, including the weekends, to assist staff with issues. * Collaborates with the Economic Development Director and Senior Economic Development Coordinator to implement marketing strategies, promotions, advertisements, social media and web-presence to promote the Visitors Center. * Develops new marketing materials such as brochures and rack-cards to help promote and educate visitors regarding new offerings at the Visitors Center. * Monitors sales and expenses generated by the visitor-oriented programs; and oversees payroll for the staff at the Visitors Center. * Oversees that daily sales slips are recorded and tracks sales tax liability; Ensures that the banking deposits are turned over to the Treasurer for all programs. * Ability to operate retail software, cash register, credit card machine, and online software for ticket sale transactions. * Greets visitors and assists with information referral. * Ensures security and safety of the building and collaborates with Public Facilities to address issues. * Oversees Liberty Ride Tour operations. * Maintains a variety of print and electronic files and records for the program, including various databases. * Performs special projects and other related duties as required or directed by the Economic Development Director. SUPERVISORY RESPONSIBILITY: Supervises, trains and builds the teamwork of the Tour Services Coordinator, Assistant Visitors Center Manager and 40-50 seasonal tourism advisors and tour guides of the visitor-oriented programs and services located in the Visitors Center building, including the gift store; the Liberty Ride Tour, the Battle Green Guide Program, and year-round custom guided tours. EDUCATION & EXPERIENCE: Bachelor's degree in business administration, retail operations/management, hospitality or related field and three (3) years management experience in a service-oriented business, or any equivalent combination of education and experience. Marketing, sales, and/or tourism experience is preferred. QUALIFICATIONS: Knowledge of: * Modern office procedures, methods and computer/software equipment. * Social media and marketing techniques * English usage, spelling, grammar and punctuation. * Principles and procedures of confidential record keeping. * Effective customer service techniques. * Tourism and hospitality experience preferred Ability to: * Inspire and lead a team * Communicate clearly and concisely, both orally and in writing, and maintain effective working relationships. * Manage staff in a thoughtful constructive manner * Manage complex projects * Operate computer, credit card machine and various software necessary for performing assigned duties. * Work independently in the absence of supervision. * Effectively handle an environment which involves close contact with coworkers and the public. WORKING CONDITIONS & PHYSICAL DEMANDS: Work is performed in a seasonal, fast-paced retail environment. The physical retail space is not subject to extremes of temperature, odor, etc. When large groups of tourists arrive, noise level may be loud. Operates computer, printer, photocopier, fax machine, telephone, credit card machine, adding machine, and other office equipment. Work requires extended periods of standing, sitting, reaching, and typing which requires eye-hand coordination and finger dexterity. The Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion and we are actively seeking candidates who bring new voices and lived experiences to our organization. The duties listed in this job description are intended only as illustrations of the various types of work that will be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change. *External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. APPLICATION PROCESS All applicants are required to complete a Town application form, available from the Internet at www.lexingtonma.gov, emailing jobs@lexingtonma.gov, calling (781) 698-4590 or by visiting the Human Resources Department. Resumes may be attached to the application form as additional information, but cannot serve as a substitute for completing the required application form. CORI screening required. Application and resumes must be received in the Town's Human Resources Department. This position is open until filled. The Town reserves the right to modify the application deadline, and/or accept applications after the deadline, to best serve the interest of the community. After the deadline all applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application. Individuals who need accommodations in order to participate in this process should contact the Human Resources Department. Questions regarding this hiring process should be addressed to the: Human Resources Department Town of Lexington 1625 Massachusetts Avenue Lexington, MA 02420 (781) 698-4590 | |