New

Manager Crew Hotel & Transportation

Southwest Airlines
401(k)
United States, Texas, Dallas
Jul 21, 2025
Department: Crew Scheduling Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As the Manager of Crew Hotel & Transportation at Southwest Airlines, you'll lead a dedicated team responsible for ensuring our Pilots and Flight Attendants have seamless, reliable accommodations and transportation throughout their journeys. Overseeing a 24/7 operation, you'll manage hotel and transportation logistics during both regular and irregular operations, proactively resolving issues and partnering across departments to minimize operational risk. With a focus on Crew well-being and compliance, you'll guide Supervisors and Schedulers in securing rest accommodations, maintaining up-to-date hotel information, and supporting Crew Scheduling needs. This is a high-responsibility role ideal for a strong operational Leader who thrives in fast-paced environments and is passionate about delivering exceptional support to our frontline Teams. Additional details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment Invest in Leadership and self-growth through participating in continuous learning and development Responsibilities Provide Positively Outrageous Service while supporting all Crew Hotel & Transportation initiatives and functions Provide support to Inflight and Flight Operations Crew Scheduling Teams, Pilots, and Flight Attendants by solving any hotel and transportation related issues as they arise Conduct research and handle special projects as assigned by the Senior Manager to support the goals and objectives of all Crew Scheduling initiatives Liaison to all areas within Crew Scheduling and represent Crew Hotel & Transportation as directed on various meetings, and committees Responsible for timely Crew Member advocacy/resolution on any Crew Hotel and Transportation logistics and Irregular Operations issues Provide timely and detailed briefings to Crew Scheduling, Inflight and Flight Operations Leadership regarding irregular operations, emergency response, and Crew Member issues/concerns to uphold operational integrity Act as Senior Manager designee and be accountable for all initiatives, functions, and responsibilities within the scope of the Crew Hotel & Transportation Team Oversees and is responsible for the daily functions of the Crew Hotel & Transportation Team, including proper staffing and training of New Hire Associates Responsible for ensuring the Crew Hotel & Transportation Team collaborates with all necessary internal departments and outside parties to eliminate operational challenges involving hotels, and transportation May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Ability to ensure external partnerships with hotels and transportation vendors are meeting expectations and following all contract guidelines Skilled in handling and resolving administrative tasks Skilled in working under tight time constraints to complete tasks Ability to read documents, follow instructions, learn and understand office procedures, Pilot and Flight Attendant work rules, and applicable Federal Regulations Ability to lead, partner, and drive decisions regarding crew hotels and transportation that affect both Inflight and Flight Operations Ability to articulate complex situations and scenarios into actionable steps Excellent Customer Service skills and the ability to handle demanding/difficult Customers Ability to effectively develop and performance manage Leaders within the direct Team Ability to use computer software programs to retrieve, input, modify and/or save information Ability to develop and present to a wide range of audiences including all levels of Leadership Education Required: High School Diploma or GED Experience Demonstrated experience in directly or indirectly leading team(s) Fully functioning, broad knowledge in Customer Service Working in a Crew Scheduling or Call Center environment Airline Operations Collective Bargaining Agreements Licensing/Certification N/A Physical Abilities Ability to perform work duties from limited space work station/desk/office area for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must meet confidentiality expectations as to confidential, proprietary or sensitive Company information Must be able to work rotating shifts, holidays, and overtime Ability to work extended hours as needed Pay & Benefits Competitive market salary from $110,900 to $123,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. *ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.* Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.