Program Manager - Project-based Housing+, ODR

Role: Program Manager - Project-Based Housing+, ODR

Reports to: Director

Program: 1602- DHS ODR

Department: ODR Housing

Location: Mollie Maison - 4701 W Adams Blvd, Los Angeles, CA 90016

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

In partnership with Office of Diversion and Re-entry (ODR) Team, the Program Manager will oversee the services staff, who provide ongoing Intensive Case Management Services (ICMS) to clients who have been involved in the criminal justice system and through ODR, are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community.

Project-based Housing+ clients are linked to ICMS case managers who provide home-based and field-based interventions and services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers.

The Program Manager is responsible for daily oversite of the services team in the Project-based Housing+ site. This includes assistance with client crisis management, coordination of services, and clinical supervision to case management team, which includes a Case Manager, LVN, and Support Specialists. The Program Manager serves as the primary liaison between the agency's DHS HFH program staff and the ICMS team, ensuring funder standards are met. They also support collaborative working relationships with site-based partners including property managers, housing developers, and local community resources.

Job Description Essential Duties and Responsibilities:

• Provide clinical and administrative supervision to Bachelors-level and/or Masters-level Clinical Case Managers and Support Specialists.
  
• Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
  
• Collaborate with other Housing Department teams, ODR supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
  
• Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
  
• Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
  
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews.
  
• In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
  
• Hire and manage staffing of ICMS team and ensuring staff are adequately trained and abide by all agency and department policies and procedures.
  
• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
  
• Ensure case management staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.
  
• Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.
  
• Adapt workload as directed by supervisor in response to funder expectations.
  
• Other duties, as assigned.

Job Description Qualifications:

• MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
• Licensed preferred, but must be license eligible.
• Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Able to provide direct supervision and management of assigned staff.
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
• Strong critical thinking, problem-solving, and team building skills.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.
• Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.
• Current, valid Driver's with an acceptable driving record.
• Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Job Description Preferred Qualifications:

• LCSW or LMFT, or close to licensure.
  
• Two years' supervisory experience.
  
• Knowledge and experience in chemical dependency and substance abuse treatment.
  
• Strong computer literacy and minimum 30 WPM typing speed.

Job Description Work Environment:

• Field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.