Operations Analyst IV

Collaborating with various departments, providing analysis and support for field operations, leading implementation support for new functions, processes, and systems, and participating in new product development teams, Quality Action Teams (QAT), and special project teams.

Essential Functions

• Provides analysis and support for Critical Systems and field operations, including trending, analysis, issue discovery and resolution.
• Creates supporting dashboard solutions using Power BI and SQL tools.
• Takes part in Facility Events such as testing technology for openings and designation changes.
• Develops processes and documentation for training, development, and troubleshooting.
• Leads implementation support for deployment of new functions, processes and systems as needed.
• Participates on Quality Action Teams (QAT), and special project teams.
• Collaborates with other corporate departments, Information Technology (IT), and field personnel across the company.
• Leads and participates on tactical and strategic project teams.
• Validates and updates performance metric analysis and reports.
• Initiates and implements process improvements.
• Communicates process changes to the field organization in a timely manner.
• Monitors key indicators of field performance, assists in root cause analysis, and collaborates with field personnel to improve and implement corrective actions
• Provides on-site support to field operations.
• Continuously improving internal department work processes through applied technology.
• Updating systems and databases to improve department work processes.
• Provides implementation support for deployment of new functions, processes and systems.
• Performs other duties as assigned.

Knowledge, Skills, Abilities

• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills necessary to explain complex and/or confidential information and to communicate with all levels of management.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to mentor, coach and act as a knowledge resource to other employees.
• Knowledge of concepts, practices, policies and procedures used in field operations.

Minimum Education

Bachelors Degree in business, logistics or related field. Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience

Seven (7) years experience required in FedEx transportation, logistics industry or related area.

Job Conditions

Minimal travel required.

Domicile Information

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: US Pay Range: $4,881.62/monthly to $8,461.48/monthly

Additional Details: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by July 25, 2025

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.