Mortgage Systems Administrator

Mortgage Systems Administrator
Location: Westerly, RI | Hybrid Eligible

Washington Trust is seeking a Mortgage Systems Administrator to support the administration, configuration, and ongoing optimization of our mortgage lending systems, with a primary focus on the Encompass Loan Origination System (LOS). This role plays a key part in ensuring system reliability, improving operational efficiency, and supporting compliance efforts.

We're looking for a detail-oriented, resourceful professional who thrives in a fast-paced environment and is passionate about improving systems and processes. If you're curious, self-motivated, and eager to make a meaningful impact, we'd love to meet you.

Key Responsibilities:

System Administration

• Administer, configure, and maintain the Encompass LOS and related mortgage technology platforms.
• Monitor system performance, troubleshoot issues, and ensure optimal functionality and user experience.

Process Optimization

• Analyze workflows and system processes to identify inefficiencies and implement improvements.
• Collaborate with business units to gather requirements and translate them into system enhancements.

Reporting & Data Management

• Develop and distribute recurring and ad hoc reports to support mortgage operations.
• Ensure data integrity and compliance with regulatory and internal standards.

Project Management

• Lead or participate in projects involving system upgrades, feature rollouts, and automation initiatives.
• Coordinate with IT, vendors, and internal stakeholders to ensure timely and successful project delivery.

User Support & Training

• Provide end-user support and training for Encompass and related systems.
• Create and maintain user documentation and training materials.

Additional Responsibilities may include:

• Manage attorney vetting and approvals through Secure Insight.
• Oversee daily tasks related to appraisal orders and appraiser communications.
• Collaborate with the Mortgage Disclosure Specialist on HMDA and compliance-related inquiries.
• Support Compliance and Internal Audit teams with system-related requests.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• 3-5 years of experience in mortgage or consumer lending, with hands-on experience in loan origination systems (Encompass strongly preferred).
• Strong organizational skills and attention to detail; ability to manage multiple priorities.
• Proficiency in Microsoft Word and Excel; experience with reporting tools is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently with a sense of urgency and accountability.
• Deep understanding of Encompass LOS administration, including workflow configuration, business rules, and user management.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.