DOT Transportation Drug and Alcohol Testing Representative

Location: Onsite in Jacksonville, FL

Schedule: Monday - Friday, 9am-6pm

Salary: $17.72 - $22.15 per hour based on experience

In this role, you will be a key member of the team responsible for efficiently administering Landstar's Drug and Alcohol Testing Program in compliance with DOT regulations. You will also manage employment verification requests. Your ability to communicate clearly, concisely, and professionally will be essential in ensuring a consistent and accurate testing process.

Essential Responsibilities:

• Handle inbound and outbound calls and provide quality customer service
• Adhere to all policies regarding confidentiality
• Process and audit drug and alcohol testing results and related paperwork
• Work with various third-party contractors
• Run and distribute quarterly random notification lists to various departments
• Train representatives throughout the company
• Process third party invoices
• Create and distribute weekly, monthly, quarterly and annual reports
• Other duties as assigned

Required Minimum Experience and Education:

• High school diploma or GED
• One year of customer support experience in an administrative environment

Preferred Experience and Education:

• One year of experience with DOT rules and regulations
• One year of inbound and outbound call center experience

Knowledge, Skills, and Abilities:

• Outstanding internal and external customer service experience
• Ability to work independently without direct supervision
• Ability to remain calm in demanding situations including escalated conversations
• Conflict resolution
• Strong organizational and multitasking skills
• Strong communication skills in all modes
• Ability to follow oral and written instruction
• Ability to understand and interpret federal regulations
• Working knowledge of Microsoft Office Suite

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.