Consumer Resolution Specialist I

RESPONSIBILITIES #LI-Hybrid

• Collecting on delinquent accounts after the payment grace period has expired on direct and indirect consumer loans until referral for repossession
• Recommending delinquent loans secured by collateral for repossession
• Providing temporary financial hardship extensions consistent with PRK procedures
• Exercising right of setoff that is proper and compliant with PRK procedures and regulations
• Collecting charged-off accounts
• Coordinating collection efforts with originating lenders and consumer lending leaders, when appropriate
• Providing loan underwriting, loan operations and customer service issues to supervisor for appropriate follow-up with the respective functional leaders
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Problem/Situation Analysis
• Ability to influence others
• Ability to build collaborative relationships
• Ability to work as part of a team
• Ability to work independently

SCHEDULE

Typical office hours are Monday-Friday 8a-5p. This position is hourly, non-exempt, and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally, this position will require 40+ hours per week.

A flexible work arrangement is available for this position. The position will require some scheduled onsite hours - 20% in the office and 80% remote.

The candidate selected for this position would have the option to work from any office within the Park Ohio footprint.

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High School Diploma or equivalent required

Prior experience with collections, consumer lending or related field preferred

TRAVEL REQUIREMENTS

Occasional travel to headquarters for department meetings required