New

Sr. Director, Onboarding

Worldpay
$177,100.00 - $297,500.00
United States, Ohio, Cincinnati
Jul 18, 2025
Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We're looking for a Sr. Director, Onboarding to join our ever-evolving Product Support Management team and help us unleash the potential of every business. What you'll own as the Sr. Director, Onboarding Lead the development and implementation of innovative onboarding solutions, ensuring alignment with business goals and customer needs. Manage and mentor a team of product professionals, providing guidance and fostering a culture of collaboration and excellence. Collaborate closely with cross-functional teams, including sales, engineering, and customer support, to enhance the onboarding journey. Analyze market trends and customer feedback to identify opportunities for process improvements and product enhancements. Manage the end-to-end product lifecycle for onboarding solutions, from ideation through launch and post-launch evaluation. Ensure compliance with industry standards and regulatory requirements in the onboarding processes. Drive data-driven decision-making to optimize onboarding efficiency and accuracy. What you'll bring 5+ years of proven experience in product management, preferably within the payments or financial services industry. Experience in developing and managing onboarding processes or similar customer journey experiences. Demonstrated leadership skills with experience managing and mentoring a team. Strong analytical skills with a track record of making data-driven decisions. Excellent communication and project management skills. Ability to work collaboratively in a fast-paced, dynamic environment. About the team To learn more about our winning teams, check out our world-class teams that own it every day. What makes a Worldpayer What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #LI-AD1 Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $177,100.00 - $297,500.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.