Assistant Director of Graduate Enrollment Operations

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity

Embry-Riddle is now hiring an Assistant Director of Graduate Enrollment Operations at the Daytona Beach campus.

Key Job Functions, Duties, Accountabilities:

Application and Document Processing

• Review and process all graduate domestic and international masters and doctoral admissions applications using various admissions systems (Campus Solutions, Imaging, Workflow, and Salesforce/CRM). Other applications include:
  • Graduate English Language Institute (ERLI), ERLI/Pathways, Accelerated/Combined/4+1 Pathways, MS/PhD Track, Dual Masters, and dismissed or suspended students
  • Memorandums of understandings (MOU's) with external organizations and universities such as Gulfstream (MMSE), 3+1+1/Chinese Institutions, Fulbright, USAID, and more
• Verify MS/PhD eligibility, term availability, degree program, minors, specializations, and deadlines
• Appropriately update and code applicant data in the student information system depending on international versus domestic status
• Enter extensive applicant data into the system from external documents such as transcripts, resumes, letters of recommendation, statement of objectives, test scores, and more
• Evaluate applicant documents and render admissions decisions when applicable. Also, make recommendations to graduate program coordinators for possible conditional admission
• Work closely with recruiters, graduate program coordinators and faculty to revise admission criteria and inform them of any updates
• Work closely with admissions graduate and transfer coordinators reviewing and processing applications
• Collaborate with university departments including Records, Financial Aid, ISSS, Advising, and others to ensure applicants go through the enrollment funnel successfully

Training & Development

• Create data entry standards and processes to support reporting goals
• Manage the Graduate Admissions SharePoint manual by making regular updates to documents and materials
• Train admissions staff to ensure proper continuity and succession
• Train new program coordinators on how to use the admissions/enrollment systems and reports
• Help streamline admissions operations and application processing through several automation procedures
• Engage in several process improvement initiatives with faculty and recruitment team
• Maintain strong relationships with campus partners to ensure consistent student record keeping

Quality Assurance

• Maintain data integrity by performing regular comprehensive data auditing and cleanup via CS query management tools and Salesforce reports
• Run regular reports using the Business Intelligence database to review applicant status and conduct outreach initiatives with recruiters

Project Management

• Help identify projects suitable for Graduate Admissions and assist in bringing those to fruition by working hand in hand with Director
• Provide leadership on project conception and implementation

Event Assistance & Participation

• Represent the Office of Graduate Admissions at various Admissions events including Open House, Preview Day, and Orientation
• Support the recruitment team and graduate faculty to coordinate Information Sessions for different programs in the fall and spring semesters
• Participate in the Graduate Studies Committee meetings to help disseminate any relevant Graduate Admissions information to faculty and other university constituents
• Attend and engage in monthly Graduate Admissions meetings with Enrollment Management leadership

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off:Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required Education and Qualifications:

Required Education:

• Bachelor's degree in Business Administration, Leadership, or related field

Required Qualifications:

• Minimum of 3-5 years of related work experience in Admissions
• Excellent oral and written communication skills
• Strong organizational and analytical skills
• Inquisitive and reflective learner
• High attentiveness to detail and ability to prioritize in a fast-faced work environment
• Passionate about solving problems, understanding how things work, and finding feasible/practical solutions
• Driver of conversations and initiatives for process improvement
• Ability to work independently and as part of a team
• Working knowledge of SharePoint to document business processes
• Proven cross-functional collaboration with various university stakeholders
• Familiarity with international student population, visa requirements, and immigration process

Preferred Qualifications:

• Proficient in Campus Solutions and Salesforce or related admissions/enrollment technology in a higher education environment
• Experience with project collaboration and teamwork
• Ability to effectively communicate complex processes to end users and various campus stakeholders
• Ability to build processes that are simple, effective, and clear for the admissions cycle
• Familiarity with international admissions requirements

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R309983. Please attach all relevant materials to your application when you apply online. Complete submissions include:

Cover letter

Full Resume

Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.