New

Patient Family Relations Specialist, Primary & Specialty Care

Mass General Brigham Medical Group, Inc.
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jul 18, 2025
Key Responsibilities Serve as a primary contact for patients and families regarding inquiries, concerns, and service recovery. Provide emotional support and guidance during difficult or complex care experiences. Advocate for patients' rights and ensure their voices are heard in care decisions. Mediate and resolve complaints promptly and empathetically. Gather and analyze feedback to identify patterns and recommend improvements. Educate patients and families on hospital policies, resources, and care processes. Maintain accurate and confidential records of patient interactions. Ensure compliance with all relevant patient rights and privacy regulations. Bachelor's Degree in Healthcare Management, Social Work, or a related field is required Minimum of 2-3 years of experience in patient relations or advocacy in a healthcare setting Strong working knowledge of patient rights, healthcare standards, and service recovery practices Outstanding communication, problem-solving, and conflict resolution skills Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.