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Pharmacy Technician IV - Patient Benefits Coordinator

University of Arkansas for Medical Science
life insurance, sick time
United States, Arkansas, Little Rock
4301 West Markham Street (Show on map)
Jul 18, 2025
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Closing Date: 07/31/2025 Type of Position:Clinical Staff - Medical Ancillary Support Job Type:Regular Work Shift: Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department:ICE \| PTSL Pharmacy Technicians OP C Department's Website: Summary of Job Duties:Under the direct supervision of the Department Business Administrator, the Pharmacy Technician IV (Patient Benefits Coordinator) will have primary responsibility for supervising and coordinating the pharmacy's retail financial assistance programs. This position is an upper-level technician position in the Department of Pharmacy. The employee in this position must demonstrate special skills, knowledge, and task completion not required by the other pharmacy technicians. The programs to be coordinated and monitored include, but are not limited to, MAP (Medication Assistance Program), AKDC (Arkansas Kidney Disease Commission), all retail drug PAPs (free drug), and Medicare assistance/enrollment. This position will support operations ensuring patients receive the lowest out of pocket expense possible utilizing assistance from various programs, PBMs and manufacturers. This includes, but is not limited to, researching data, connecting patients with appropriate assistance, assisting in applications, processing prescriptions, communicating with billing and patient follow up. The Pharmacy Technician IV will work with pharmacy leadership to maintain and improve program workflows, expansion, and compliance with 340B regulations. In addition to these duties, they may perform the duties of the Pharmacy Technician I/II/III, including assisting the pharmacists in day-to-day operations, patient outreach, medication delivery and other facets of patient care. The Pharmacy Technician IV will prioritize work based on immediate need and rapidly changing workload. They will work as a team member to perform day-to-day work efficiently and accurately, along with any additional tasks or projects to help achieve departmental goals. Qualifications: Minimum Qualifications: HS/GED plus 4 years Pharmacy Tech Experience or Bachelor's Degree in Pharmaceutical Sciences Arkansas Pharmacy Technician Registration ASHP/ACPE-accredited technician training National Technician Certification(PTCB) Computer skills (i.e. Microsoft Office and EMR experience) Preferred Qualifications: B.S. or higher degree; business/accounting courses Competent in all areas and technician roles Previous experience as a pharmacy buyer Previous experience with 340B Previous management or team leader experience Specialized certificate or certification (i.e., PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, 340B Certification, etc.) Strong math skills; excellent communication & organizational skills Additional Information: Responsibilities: Focuses on providing copay assistance for retail medication to patients in need Collaborates with other staff to expand efforts and organize workflow Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance Develops and maintains reporting metrics needed to track productivity for copay assistance Assists with adjudicating medication fills and refills Has exceptional understating of EPIC Willow Ambulatory/Hyperspace and how to navigate Performs basic pharmaceutical calculations Research patient data and previous fills Performs regularly scheduled and organized follow ups with patients to ensure active and timely copay assistance Communicates professionally and efficiently with patients and other department staff Troubleshoots and communicates with billing Maintains appropriate records and paperwork, electronic and/or paper Answers and receives phone calls, directing to appropriate area when necessary Works alongside Specialty Copay Assistance Supervisor to maintain patient PB billing requests and credits issued to the pharmacy Full understanding of 340B requirements, guidelines, and processes Monitors program policies and staff work to ensure all are in adherence with the 340B program Monitors and submits monthly AKDC claims in a timely manner Has exceptional understanding of EPIC Willow Ambulatory and how to navigate Assists pharmacists with patient outreach and answers phones regularly Communicates professionally and efficiently with patients and other staff Maintains appropriate records and paperwork, electronically and/or paper Delivers medication to employees/patients in a timely and accurate manner Promotes a safe working environment and maintains clean work surfaces in all dispensing areas Complies with all departmental and institutional policies and procedures Documents all cleaning activities and duties on the appropriate log sheets Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc) Maintains Parata Max inventory levels, restocking when needed Assists in weekly and monthly duties, such as cycle counts, return to stock drugs and expired drug pulls Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment, facilities, or drug distribution Assists shipping department if needed May perform other duties as assigned Salary Information: Commensurate with education and experience Required Documents to Apply: License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edufor any recruiting relatedquestions. All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check, Substance Abuse Testing This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:Manipulate items with fingers, including keyboarding Frequent Physical Activity:Hearing, Talking Occasional Physical Activity:Lifting Benefits Eligible:Yes