GNOSC Mission Support Team Network Engineer

GNOSC Mission Support Team Network Engineer
Schriever SFB
Colorado Springs, Colorado

HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide.

HX5 is currently seeking a GNOSC Mission Support Team Network Engineer to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Schriever Space Force Base in Colorado.

Essential Duties and Responsibilities:

• Be responsible for all facets of a continuous 24/7 Global Network Operations and Security Center communicate with the MDA GNOSC event team, support the GNOSC Mission Support Team, Network Operations Center, and execute Network
  technician duties in direct support of MDA events, exercises and war-games.
• Monitor the MDA Enterprise Network using SolarWinds and other provided tools.
• Respond to Remedy Incident Tickets, working with customers to resolve network communication issues.
• Work with DISA and DREN to report and resolve network circuit disruptions.
• Perform Layer 1 cable troubleshooting and replacement and Layer 2 port activations.
• Provide basic OSPF and BGP troubleshooting.
• Experience with protocols such as OSPF, BGP, VPNs, VRFs, and MPLS.
• Design and implement advanced network solutions to meet organizational needs.
• Monitor network performance and troubleshoot complex issues.
• Maintain and update network security measures and policies.
• Collaborate with cross-functional teams to optimize network efficiency.
• Conduct regular network performance assessments and capacity planning.
• Develop and document technical procedures and guidelines for network management.
• Provide third-level support for network-related issues and incidents.
• Provision and modify QoS as necessary to support MDA Events.
• Under direction of senior staff, perform basic Firewall troubleshooting.
• Research and capture event supporting network architecture from data repositories and network configurations.
• Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity.
• Support and service maintenance activities to include Change Management coordination during the assigned shift day/
  time.
• Develop event products and modify and maintain event baselines prior to and during the event.
• Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively
  escalated, managed and resolved with full communication of status, plans, and actions provided to executive
  management and the Government customer.
• Coordinate with the GNOSC Watch Officers, Event Team and Lead/train/manage the GNOSC MST personnel on IT
  Incident Management requirements, to ensure proper site, service and application outages and/or degradations are
  effectively escalated, managed and resolved with full communication of status, plans, and actions by providing senior
  leadership and the Government customer the latest status through resolution.
• Actively participate in the Mission Execution Team working group meetings.
• Assist the MDA GNOSC Event team by supporting the Mission Execution Team (MET) as part of Flight Test execution,
  which requires the integration of contractor's into the MET battle rhythm, leading up to and during the execution of the
  event tests.
• Serve as the subject matter expert on network transport and service delivery of all MDA/IC delivered capabilities required
  to support test execution.
• Work with Network Operations Center personnel to develop the "Event Preparedness Checklist" for all MA-1 events.
• Coordinate with other relevant IRES contract teams to ensure the timeline of implementation and delivery of all other
  Task Order 8003 work products and requirements.
• Coordinate the Mission Support Schedule to ensure all CIO assets directly support event requirements and to work in
  concert with operations personnel, ensuring assets are identified and scheduled.
• Coordinate with the GNOSC Manager, GNOSC Event Team Lead, and Watch Officers to meet service levels defined for
  the IT Services organization.
• Coordinate with Change Management and other key leadership to ensure pre-defined service levels for the IT Services
  organization are achieved and to also provide insight into the impacts of the event posture.
• Execute the job roles/responsibilities which includes varying shifts which are adjusted between day and night shifts as
  required and is located at Schriever AFB, CO.
• Provide guidance and lead troubleshooting in dynamic, time constrained scenarios to matrix staff, including network,
  systems, and application engineers, in a geographically distributed enterprise.
• Provide post event recommendations, "Lessons Learned" and "Hot Wash" inputs.

The successful candidate will:

• Have excellent communication skills, verbal and written, at both technical and senior/Executive management levels
• Have excellent customer service skills.
• Be proficient in analyzing comprehensive and detailed drawings.
• Be able to follow documented process and procedures and provide feedback to update as necessary.
• Work well in team environment.
• Be able to perform as a section trainer and create lesson plans

Salary Information: This position is expected to pay $110,000 - $120,000 annually; depending on experience, education, and any certificationsthat are directly related to the position.

Education and Experience:

• Must have 8, or more, years of general (full-time) work experience
• Must have 6 years of experience in Firewall configuration and troubleshooting, Multiple network types (i.e. SDA, SDWAN,
  LAN, WAN), or Managing Voice over Internet Protocol (VoIP) Telecommunications infrastructures
• Must have a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher
• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have experience in metrics-based IT Operations and Maintenance (O&M) teams.
• Have experience with Remedy and SNMP monitoring tools (e.g., Micro focus/HPOV).
• Have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement,
  change management, and problem investigation.
• Have experience as a network engineer, including hands-on experience designing, implementing and managing network
  components including switches, routers, firewalls, and cryptographic devices.
• Have Network Operations experience in a network operations center or other 24x7x365 IT Operations environment
• Have Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure
  authentication and Information Security practices.
• Have knowledge of Cybersecurity principles and how to execute system/network security analysis.
• Have a working knowledge of Tier III Information Assurance practices, IT security governance, security administration,
  project management, logistics, and Cybersecurity compliance requirements.
• Have an understanding of Command level Management and be able to speak clearly to a diverse cultural audience,
  VIPs, and dignitaries.
• Have Quality Assurance/Quality Control Inspection process knowledge.

Position Type/Expected Hours of Work:

This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours.

Other Position Requirements:

• Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.
• Must be able to complete a U.S. government background investigation.
• Must have or be able to obtain a Secret clearance by date of hire.
• Must have a current IAT Level II Certification (Security+ CE or higher)
• Must be able to travel, including air travel.
• Must have a valid Driver's License.

HX5 offers a competitive salary and benefits package to include:

• Medical/Dental/Vision Insurance
• 401(k) plan with Company Match
• Paid Holidays
• Paid Time Off
• Parental Leave
• Life Insurance
• Tuition Reimbursement
• Identity Protection
• Medical and Dependent Care Flexible Spending Accounts
• Commuter/Transit Spending Accounts
• Group Legal Coverage Options
• Pet Insurance

HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

HX5, LLC is a Drug Free Workplace Employer.

ACCESSIBILITY NOTICE:
If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, pleasecall (850) 362-6551.

CJ