Baggage Coordinator PT

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Part-Time Baggage Coordinator you'll enjoy these benefits and more:

• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Sick Time Off
• Employee Assistance Program including counseling for employees and their family

Part-Time Baggage Coordinator Overview:

Sun Country Airlines is seeking a Part-Time Baggage Coordinator to be responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage
• Communicate status updates to customers in regard to delayed luggage or claims process
• Process applicable claim forms to ensure lost and/or delayed baggage is properly documented
• Manage lost, delayed, and baggage left on board to resolve claims in a timely manner
• Assess financial vs. service cost in returning delayed baggage/item
• Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers claim
• Update reports pertaining to lost and/or delayed baggage and/or items
• Appropriately document and track physical inventory, exercising care and privacy
• Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims
• Any other duties assigned by management

Required Qualifications:

• Previous Customer Service experience
• Demonstrated strong problem solving abilities
• Ability to be self-motivated and a team player in a fast paced environment
• Strong communication verbal and written, organization, and problem-solving skills
• Ability to manage multiple tasks while meeting deadlines
• Microsoft office suite and familiarity with airline applications
• Must have the ability to work flexible work hours including availability to work nights, holidays and weekends
• Possess a valid driver's license and a good driving record

Preferred Qualifications

• Prior airline experience

Compensation:

Pay: $16.50 USD per hour.

Classification:

Part-Time, Non-Exempt

Work Location:

Minneapolis, MN (onsite)

Supervisory Responsibility:

None

Additional Note:

Must be able to obtain SIDA badge.

Work Environment:

This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; climb or balance, and stoop, kneel, crouch or crawl. The employee is frequently required to sit, use hands or finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

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