Infrastructure Support (iSupport) Engineer

Atlas Tech, a rapidly expanding company supporting the US Military and other Government entities, is seeking a passionate, flexible, highly motivated team player to join our group of Information Technology professionals. If you are comfortable in intense fast paced environments, can think on your feet, and excel in team-based collaborative efforts, then this may be the right fit for you.

The Infrastructure Support Engineer provides 24x7 Tier I/II help desk support for all tenants in the Defense Health Agency (DHA) network. You will work with other Tier I/II engineers in the network security operations center.

**THIS IS AN ONSITE POSITION IN SAN ANTONIO, TX**

You Will:

• Triage issues and resolving and/or escalating to the appropriate network teams for remediation
• Engage with internal and external customers to provide status updates on network issues
• Troubleshoot issues with a variety of different network devices and protocols
• Work in a team setting and make recommendations related to troubleshooting, device configuration, and documentation
• Document projects, support actions, and other administrative artifacts to serve as reference material for related support activities and management staff
• Ensure incidents and service requests adhere to established service level agreements
• Support "on-site" 5 days a week 2^nd shift (2PM-10:30PM) Joint Base San Antonio, TX. JBSA Fort Sam Houston.

You Have:

• U.S. Citizenship
• A minimum of a Department of Defense (DoD) Active Secret level Security Clearance
• 5+ years relevant experience in supporting a large network infrastructure
• A strong working knowledge of Cisco Routers/Switches, Palo Alto Firewalls, and Virtual Private Network devices
• A good understanding of TCP/IP regarding routing and subnetting
• Experience with the following Network protocols and services:
  
  
  
  • Routing Protocols (OSPF, BGP)
  • Access Control Lists
  • Layer 2 Switching
  • Spanning Tree
  • Packet Analysis
  
  
  
  
• Good written and oral communications skills
• A can-do team player attitude that can work under pressure and prioritize tasking
• Willingness and ability to work shifts to cover 24x7 operational environment

Certification:

• IAT Level II
  
  
  
  • Security Certification (Security+ CE, CCNP Security, CySA+, GICSP, GSEC, or SCCP)
  • Cisco OS Certification (CCNA or CCNP)
  
  
  
  

We'd Be Impressed If You Had:

• BS in Computer Science or a related discipline