Executive Director of IT Services

Embry-Riddle Aeronautical University is seeking a dynamic and forward-thinking Executive Director of IT Servicesto join the Information Technology department in Daytona Beach, Florida or in a teleworking arrangement. The Executive Director of IT Services provides strategic and operational leadership for the university's IT support services, including first-level help desk support, desktop computing, AV systems, classroom technology, and tiers-two and three customer support. As a key liaison between IT and the university community, the Executive Director translates technical concepts into business terms to foster understanding and alignment. Collaboration with colleagues across IT to understand key initiatives, such as IT security, infrastructure, and related, is required. The executive director provides oversight for technology refresh cycles, desktop computing capacity planning, and establishing and maintaining service level agreements as well as other metrics in support of optimizing IT Services. They ensure AV and classroom technologies meet instructional and event needs while aligning with university standards and delivering a seamless user experience.

The position is responsible for supporting IT Services activities of all campuses which includes Daytona Beach, FL; Prescott, AZ, and Worldwide (headquarters in Daytona Beach, FL). The executive director implements complimentary processes when appropriate in addition to accommodating unique campus-level needs. Regular travel to campus locations, including at least twice annually to Prescott, AZ, and up to quarterly to Daytona Beach, FL, is expected. The position ensures services meet the highest standards of quality, responsiveness, and reliability. Reporting to the Vice President and Chief Information Officer, the executive director is a member of information technology's senior leadership team and contributes to the overall IT strategy, vision, and direction supporting the academic mission and direction of the university.

Duties and responsibilities

Perks Await You at Embry-Riddle!

Embry-Riddle Aeronautical University recognizes the value of diversity and is dedicated to fostering a positive climate in which all students, faculty, and staff are encouraged in their professional, social, and intellectual pursuits. Embry-Riddle is committed to providing equal employment opportunityand affirmative action for qualified individuals. The University does not tolerate discrimination on the basis of race, creed, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, or any other status protected by federal, state, or local law.