Audio Visual Programmer

The Alaka`ina Foundation Family of Companies (FOCs) is looking for an Audio Visual Programmer to support our government customer located in Aberdeen Proving Ground, Maryland.

The Audio Visual Programmer Technician will support VTC hardware and software for various networks, including operating and maintaining common-user VTC suites, providing access for VTC and secure phone equipment, and offering design and installation advice. They will also coordinate VTC Bridge usage across multiple sessions and assist end users with setting up accounts on desktop applications.

DESCRIPTION OF RESPONSIBILITIES:

• Provide Tier 1 level technical support for troubleshooting and maintenance of VTC equipment and software.
• Align managed systems, including Windows Operating Systems, images, containers, PODs, and Nodes, with DISA Security Technical Implementation Guides (STIG) and security requirements to ensure compliance with cybersecurity standards for registered applications within the network.
• Coordinate and maintain the conference room scheduler for the main service Center conference rooms that require video teleconferencing (VTC) support.
• Assist users with reserving, training, and hosting Teams Live Events (such as town halls and educational sessions), as well as supporting live events in local on-site auditoriums and large event spaces.
• Coordinate, implement, and run classified video teleconferences.
• Assist customers in securing conference cards via the teleconference card process, assist with tracking user accounts, and elevate issues.
• Coordinate, implement, and run classified video teleconferences.
• Provide technical support and assistance in the design, acquisition, installation, and operation of the equipment.
• Develop SOPs on an as-needed basis.
• Provide 99.0% uptime of telecommunications systems during normal business hours, Monday through Friday, 0700 to 1800, and infrequent support outside normal business hours.
• Monitor, claim, update, and complete customer requests through the CIO Portal ticketing system by gathering information, conducting research, and corresponding with customers as required
• Other duties as assigned.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• High School Diploma or equivalent (minimum requirement)
• Bachelor's degree from accredited university preferred in:
  • Electronics Technology
  • Audio/Visual Technology
  • Information Technology
  • Telecommunications
  • Computer Science
  • Related technical field
• Hold valid IAT Level II or IAM level I baseline certification, including Security+ CE.

REQUIRED SKILLS AND EXPERIENCE:

• Effective oral and written communication skills
• Live within commuting distance of Aberdeen Proving Ground, MD

DESIRED SKILLS AND EXPERIENCE:

Experience or knowledge of Microsoft Azure/AWS is preferred

REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen
• An active Top Secret (SCI) clearance is required

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees

"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kpono Government Services, and Kapili Services, Po`okela Solutions, Kkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit www.alakainafoundation.com

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