Director of Quality, Compliance, and Strategic Development

Position Summary:

This role is responsible for identifying, securing, and managing funding opportunities to advance the mission of The Harbor Light System. Key duties include networking to maintain relationships with government agencies and community organizations, identifying grants and funding sources, and managing proposal submissions. The position also involves monitoring all revenue-generating contracts and utilize data to provide actionable insights that improve Harbor Light Programs and ensure full realization of revenue and accurate billing of services. Additional responsibilities include supervising the Respite Program, managing Safe Harbor funding, tracking strategic outcomes, and reporting on contract performance to internal and external stakeholders. The role is integral to sustaining program funding and fostering partnerships aligned with organizational goals.

Essential Responsibilities:

• Network to build and maintain relationships with current and potential programs funding sources including, but not limited to, federal, state and local governmental agencies, and other community based organizations.
• Designs and executes key programmatic elements of the program development process.
• Research and identify opportunities for new program, partnerships, grants and funding sources that support and align with the strategic plan and mission of The Harbor Light System.
• Serve as project manager to generate proposals and produce supporting documents in response to solicitations and grant opportunities
• Continuously scan the environment, through research and relationships, to maintain an awareness of potential or upcoming funding opportunities
• Represent The Harbor Light System in any identified and/or assigned engagement opportunities.
• Continuous supervision and analysis of all revenue generating contracts to ensure that all potential revenue is realized as well as ensuring all contractual billable services are captured and billed.
• Prepare reports and documentation on contract performance, program performance, program outcomes, and strategic initiatives
• Communicate with internal and external stakeholders on the status of the contractual performance and utilization.
• Leads and directs SUD Quality and Compliance related functions.
• Chair the Continued Quality Improvement Committee meetings and provide leadership and direction in achieving the goals of the CQI plan
• Utilize data to inform decisions and improve services, integrating community feedback to ensure responsiveness to local needs.
• Lead revenue optimization projects by identifying new funding opportunities and enhancing existing revenue streams.
• Employ lean methodologies in program evaluation to enhance efficiency and eliminate waste in service delivery; ensure that resources are optimally utilized, leading to sustained improvements and more impactful outcomes for our community.
• Maintain a thorough understanding of emerging trends in behavioral health and homelessness to ensure our services are aligned with current needs; regularly assess community requirements and incorporate these insights into the development of innovative programs and services.
• Manage, coordinate and implement all required changes within the EMR/SAM system to ensure the accurate and seamless electronic recording of all clinical services and billing of all services within the SAHL programs.
• Develop and implement comprehensive business strategies that align with the agency's mission and maximize operational efficiency.
• Utilizes analytics to measure program effectiveness, identify areas for improvement, and drive service optimization and collaborate with various departments to integrate data-driven decision-making processes throughout the organization.
• Directs and provides guidance to Site Administrators and Clinical Supervisors to effectively allocate resources based on patient volume, space availability, budget constraints, and program priorities, goals and objectives.
• Oversee and manage both the Respite Program and the appropriate utilization Safe Harbor funding.
• Additional duties and responsibilities as assigned.
• HIPAA - Level 1 access to Clinical Records.

Qualifications:

Education/Experience:

• A master's degree in business or health/human services field or bachelor's degree with equivalent experience
• Minimum of seven years successful experience as an Administrator in the SUD/Behavioral Health sector
• Minimum of two years' experience in Quality Improvement and Contract Compliance parameters
• Possess a working knowledge of addiction recovery
• Valid Michigan Chauffeur License and approved by The Salvation Army MVR
• T.B. test, police clearance, and MDOC LEIN clearance required

Skills, Knowledge & Abilities:

• Good communication skills

Computer Skills:

• Advanced Microsoft Office 365 skills

Certificates and Licenses:

• Complete Safe from Harm training, and keep current as needed

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

In addition: