AI Infrastructure Support Engineer

AI Infrastructure Support Engineer

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Vice President, Infrastructure Services to join our AIHUB team. This role is located in Lake Mary, FL - HYBRID (4 days in office required).

In this role, you'll make an impact in the following ways:

• Provide operational support and issue resolution for AI infrastructure and platform services.
• Manage AI deployments and monitor workloads on distributed systems using Kubernetes and Docker.
• Develop and maintain scripts and automation using Python and Shell scripting.
• Extensively use infrastructure ticketing systems such as JIRA and ServiceNow.
• Collaborate with cross-functional teams and be well versed in DevOps practices including CI/CD (GitLab), containerization (Docker), and secure access control (Azure AD).
• Assist with documenting infrastructure processes, runbooks, and architectural components.
• Troubleshoot networking and storage-related issues across AI workloads.
• Participate in periodic on-call rotations, including occasional weekend coverage.

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or a related discipline or equivalent work experience required. 6 - 8 years of application or infrastructure related experience required; experience in the securities or financial services industry is a plus
• 4+ years of experience in infrastructure engineering, DevOps, or site reliability roles.
• Hands-on experience with Kubernetes, Docker, HELM, and GitLab CI/CD.
• Proficiency in Python and Bash/Shell scripting for automation and operational tooling.
• Familiarity with enterprise tools such as JIRA, ServiceNow, and Azure AD.
• Working knowledge of networking fundamentals and storage systems, especially as they apply to distributed AI systems.
• Strong documentation and collaboration skills in a cross-functional, fast-paced environment.
• Willingness to participate in weekend or after-hours support rotations as needed.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.