Theatre Systems Implementation Analyst III

Job Summary

The Theatre Systems Implementation Analyst III is responsible for the physical installation and configuration of in-theatre Point of Sale and PC equipment including point of sale terminals, kiosks, printers, kitchen display systems, etc. Additionally, the Theatre Systems Implementation Analyst III manages the deployment of remote software installations and configuration updates with automated and/or manual validation. Endpoints managed include point of sale servers, terminals, kiosk, and workstations. The analyst will provide on-site POS and PC hardware preventative maintenance and remote trouble-shooting support. This position plays a critical role in ensuring AMC theatre locations have the IT equipment installed, configured, and working as expected to provide a positive experience for AMC staff and guests when interacting with Point of Sale and Back Office IT hardware and software solutions.

This position is based in Leawood, Kansas, with remote eligibility.

What you will be doing:

• Install and configure theatre system hardware and software, training and coordinating deployment teams to assist as needed.
• Train internal and external support teams on system changes.
• Conduct on-site or remote preventative maintenance and advanced troubleshooting of all theatre systems within assigned markets.
• Facilitate AMC theatre openings and closures. For openings, install and test back-office and POS equipment. For closures, recover, decommission, and transfer valuable assets.
• Support the Help Desk by resolving escalations within established service level agreements (SLAs) using the current ticketing system.
• On-site resource for identifying, recording, decommissioning, and transferring unused hardware of value.

What we need from you:

• 4+ years of professional experience demonstrating proficiency in IT support, implementation, or related technical skillsets.
• Ability to stand for long periods during on-location Implementation Projects.
• Ability to lift up to 70 lbs.
• Willingness to travel up to 25%.
• Proficiency using tools such as drills and hand tools for mounting, installing, and troubleshooting PC and POS hardware.
• Ability to follow written deployment guides for the purpose of installing and configuring POS software.
• Experience troubleshooting and repairing PC and POS hardware.
• Experience resolving incidents through an incident management system.

What we also value (preferred):

• Bachelor's degree, preferably in an IT-related field.
• Strong organizational skills with high attention to detail.
• Strong interpersonal, communication, and project management skills, with the ability to explain IT concepts to non-technical users.
• Ability to design and implement structured processes for change management, installation, configuration, and production support.
• Knowledge of Hyper-V and VMware vCenter hypervisor and centralized server management platform.
• Experience using endpoint management software to deploy and validate POS applications.
• Analytical problem-solving skills to diagnose, document, and resolve system issues.
• Strong customer service skills, with the ability to assist theatre management teams both in person and remotely.
• Advanced Knowledge of AMC-specific theatre POS hardware solutions, configuration, and troubleshooting
• Ability to execute, document, and train others on technical implementation processes for hardware and software deployments.

Minimum qualifications:

• 4+ years of professional experience demonstrating proficiency in IT support, implementation, or related technical skillsets.
• Ability to lift up to 70 lbs.
• Willingness to travel up to 25%.

Why Work at AMC?

Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!

AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.

AMC supports personal well-being and work-life balance with a benefits package designed to promote health and happiness, both inside and outside of work.

• Hybrid work schedule (remote/in-office) for most corporate roles
• Annual bonus potential
• Accrued vacation and absentee time plus 12 paid holidays, including an additional day for your birthday
• Reduced working hours on Fridays during the summer to enjoy more of what you love outside the office
• Comprehensive medical, dental, and vision coverage
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments
• 401(k) match to support your financial goals
• A relaxed, collaborative office environment with Coca-Cola Freestyle machines
• Convenient on-site gym facility
• Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
• Special savings on AMC gift cards
• And of course-FREE movies at any AMC theatre nationwide and the ability to provide up to 8 friends and family movie passes

Compensation

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, a specific skill set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.

The compensation for this position is: $55000 per year - $70000 per year

Job Address

One AMC Way 11500 Ash Street Leawood, Kansas 66211

Employment Status

Full Time

Relocation Eligibility

No

Department

THEATRE SYSTEMS OPERATIONS & IMPLEMENTATIONS

Pay Rate Type

Salaried

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.