New

Senior Associate, Administrative Services

KPMG
life insurance, 401(k)
United States, Texas, Dallas
2323 Ross Avenue (Show on map)
Jul 11, 2025
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking aSenior Associate, Administrative Services (EASC) to join our Administrativeorganization. Responsibilities: Lead strategic discussions with internal clients, conduct requirements gathering, and provide guidance to team members; monitor operational objectives against client criteria and service level agreements to ensure successful project delivery; perform quality reviews of team members' deliverables and ensure they meet client's expectations and deadlines to maintain high-quality standards Champion a customer-centric focus to the role and act as the first point of escalation to ensure high levels of client satisfaction; gain advanced knowledge of clients' policies, procedures, and technology applications; cultivate productive relationships between operational, functional, and program related stakeholders Participate actively and constructively during Administrative Services team meetings and serve on internal project teams to grow knowledge and skills; contribute to the overall success of Administrative Services initiatives Identify operational/delivery related issues and escalate as needed; act as a liaison between the manager and Executive Assistants (EA) to share wins and constructive feedback based on the execution and delivery of tasks to ensure seamless communication Encourage and support continuous improvement initiatives such as automation and procedural enhancements; ensure standard operating procedures (SOP) documents accurately reflect the way the process is performed, updating every time a process change is administered to drive efficiency and effectiveness Provide performance management, coaching, guidance, training, and direction to members of the work group and/or support the onboarding and training in accordance with clients' standard operating procedures; collaborate between teams to share best practices related to service delivery, policies, procedures, and technology to drive innovation and excellence Qualifications: Minimum five years of recent experience in the customer service/hospitality industry/administrative support services High School diploma required; Bachelor's degree from an accredited college/university preferred Solid working knowledge of functional service lines, processes, and policies; able to understand technological changes at the firm-wide and functional level, disseminate e-comms, monitor for system outages, and liaise with technology partners to drive impactful change Strong analytical and problem-solving skills; capability to understand processes and procedures to drive efficiency and effectiveness; capacity to adapt to and support change as well as to deliver exceptional results in a hybrid team environment to effectively engage and accommodate client and team needs virtually and in office to drive success Able to manage sensitive and confidential information appropriately and with a high level of discretion; proven interpersonal skills and the ability to communicate at all levels; performance management experience preferred to drive team success Proven ability to drive impactful results and sustained performance in efficiency, effectiveness, and quality; excellent time and project management skills to drive success KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=7070_9_25 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.