Inside Sales Representative

The Inside Sales Representative is responsible for proactively engaging with potential and existing customers to drive sales, generate leads, and support the sales team. This role involves making outbound sales calls, managing customer accounts, providing product information, and supporting broker representatives. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to analyze sales data to identify business opportunities.

JOB DUTIES:

• Proactively contacts potential customers through targeted cold calls and follow-ups to generate leads, qualify prospects, and increase sales opportunities.
• Develops relationships with existing customers to promote up-sell and cross-sell opportunities, ensuring continued business growth.
• Manages new customer account setup, ensuring accurate data entry and coordination with internal teams.
• Assists in the creation and maintenance of sales reports, forecasts, and presentations, including tracking sales trends, activity by region/industry, and customer purchasing patterns.
• Supports broker representatives by providing product information, pricing details, literature, and sample coordination as needed.
• Maintains and updates broker representative and customer agreements, ensuring proper documentation and timely communication of changes.
• Conducts market research on potential clients, competitors, and industry trends to enhance sales strategies.
• Provides support for the sales team by assisting with customer inquiries, processing orders, and handling administrative tasks related to sales operations.
• Participates in trade shows, product demonstrations, and virtual customer meetings to support business development.
• Collaborates with cross-functional teams, including marketing, operations, and customer service, to improve customer experience and streamline sales processes.
• Adheres to company policies, safety guidelines, and industry regulations.
• Performs additional duties as assigned.

QUALIFICATIONS

• High School Diploma or Equivalent
• Minimum of 1 - 2 years related experience
• Fluency in English and Spanish required to communicate with a diverse customer base and support internal teams across multiple regions.
• Must have advanced written, verbal and presentation skills.
• Must be detail-oriented and have advanced customer service, organizational and follow-up skills.
• Must have advanced proficiency with Word and Excel

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
• While performing the duties of this job, the employee will be occasionally required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
• Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.

Compensation & Benefits:
Our compensation reflects the cost of labor across severalU.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this positionis listed below. Paywithin this range varies by work locationand may also depend on your qualifications, job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.