Office Support Assistant III - MU Counseling Center

The MU Counseling Center is part of the MU Student Health and Well-Being organization, which includes the Counseling Center, Student Health Center, and Wellness Resource Center. The Counseling Center provides mental health services for MU students as well as serves as a resource for faculty, staff, and other university stakeholders. The Counseling Center is administratively housed within the Division of Student Affairs.

Essential Functions

This position is one of three staff members at the front desk who are collectively responsible for routine daily tasks that ensure seamless client services at the Counseling Center. General responsibilities include direct customer service, managing client appointments, and maintaining electronic client records. This role also involves data entry using a specialized data system, use of MyZou, and strict adherence to confidentiality standards.

• Daily tasks include opening/closing the Counseling Center, greeting incoming clients, scheduling appointments, directing phone calls, filing and uploading various forms, and processing incoming client paperwork within an electronic records system.
• This position requires ability to shift quickly from one task to another in a busy office setting while maintaining accuracy.
• Frequent use of technology including a clinical database, MyZou enrollment system, multi-line phone, copier, document scanner, and fax.
• Additional duties may include preparing materials for staff, restocking office supplies, providing light upkeep of shared spaces, and assisting with various projects as needed.
• Job requires HIPAA and FERPA compliance and confidentiality.

Additional Responsibilities

• Serve on campus committees and task force as needed to represent the MU Counseling Center.
• As with all positions, involvement with other duties and responsibilities is expected in order to serve the client and maintain our mission.

Monday-Friday, 8:00am - 5:00pm

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

High school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

• Ideal candidates will possess strong customer service, communication, and organizational skills; effective time management; attention to detail; the ability to work independently and as part of a team; and problem-solving capabilities.
• Intermediate computer proficiency, including data entry/management and a working knowledge of Microsoft Office.
• HIPAA and mental health/medical setting experience is preferred.

Hiring Range: $15.00 - $19.00 per hour; paid on a bi-weekly basis.

University Title: Office Support Assistant III

University Pay Grade: GGS 5

Current Employees can view their existing title by accessing the Talent Profile in myHR (https://myHR.umsystem.edu)

Please include the following materials with your application:

1. Resume
2. Cover letter indicating interest in this position
3. Contact information for at least three professional references

For questions regarding the online application process, contact Human Resource Services (muhrs@missouri.edu or 573-882-7976).

For questions regarding the position, contact Brianna Fletchall at (b.fletchall@missouri.edu or 573-882-6601).

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.